At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.
Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second. As an Order to Delivery Customer Service Representative, you will be part of the Europe, Middle East and Africa (EMEA) Service Operations Team which main purpose is to service our customers in the best possible way.
Responsibilities may include the following and other duties may be assigned:
- Shipping of loaners/replacements/spare parts and solving issues related to these shipments/requests
- Being a point of contact for third party vendors who service devices which Medtronic cannot repair in-house, supply chain teams who maintain our product stock levels, our operations teams who receive, repair and ship back our products and our supporting functions
- Acting as a liaison between customer care and supporting teams/functions
- Solving issues related to incoming devices without service order or incorrect information
- Continuously investigating and working on process improvements
Required Knowledge and Experience:
- Ability to work independently and to set objectives for own job area to meet objectives of projects/assignments
- Experience working in cross-functional teams and being a team player as well as flexibility to be able to witch easily between tasks/assignments
- Ability to identify and solve problems combining continuous improvement skills – you can recommend enhancements in systems/processes to solve problems or improve effectiveness
- Good communication skills in English (verbal and in writing)
- Bachelor’s degree or at least 2 years of experience in a similar role
Experience working with AI and coaching skills, able to train people are considered advantages in this role.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
