Hoag Memorial Hospital Presbyterian

Hoag Memorial Hospital Presbyterian
Newport Beach California

The Windows Engineer is primarily responsible leading, defining and implementing Hoag Hospital’s (Hoag) Windows server configuration standards across the enterprise.  Works independently to make those day-to-day decisions in the management of the Hoag Enterprise Windows Server environment. Other responsibilities include defining the base server standards, server deployment methods and server strategy.


Provides technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of our customers on a timely basis. Technically mentors support staff with advanced technical solutions or problem resolution.  Provides advanced support for complex Windows server and Windows application incidents. Develops and implements changes to existing Windows server configurations using departmental standards, including appropriate testing and planning beforehand. Ensures proper tools and equipment are used in monitoring and maintaining server and database performance management. 


Ability to successfully lead projects related to the provisioning of server and related solutions. Strong troubleshooting skills with various infrastructure related products. Strong documentation skills and the ability to transfer knowledge to peers. 


The Windows Engineer project an image of professionalism in communication, appearance and conduct.  Supports the Information Technology (IT) mission to provide quality service to our internal and external customers. 


Responsible for the administration and support of the organization’s Citrix environment. Ensures end user needs in relation to Citrix support are met in a timely and professional manner.


Performs other duties as assigned.


Essential Functions

Windows Engineer:

  • Works independently to make those day-to-day decisions in the management of the Hoag Enterprise Windows Server environment
  • Serves as the subject matter expert for all Windows Server knowledge and support
  • Performs as technical lead on projects.
  • Provides the installation, maintenance, support, and enhancements to the organization’s Windows-based system infrastructure. 

·         Performs evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion for desktop, laptop, management, and operating technologies.

  • Supports the functions which contribute to the continued operation of the Hoag’s IT department. 
  • Participates in projects to ensure the successful implementation and operation of Windows-based systems.
  • Communicates Hoag IT standards to project team and vendors. 
  • Responsible for working with other system engineers to maintain and enhance existing Local Area Network/Wide Area Network (LAN/WAN) infrastructure. 
  • Participates in strategic initiatives while performing technical project activities. 
  • Assists, where possible, in streamlining daily operations. 
  • Monitors system performance, diagnoses system issues, and performs emergency and scheduled maintenance to maximize system availability and reliability. 
  • Responds to, resolves and follows up on reported issues through the trouble ticketing system within an ITIL environment using departmental processes. 
  • Coordinates with user community and vendors scheduling times and user procedures necessary for operating system upgrades and/or maintenance. 
  • Supports password maintenance, new user logon and setup, file access permissions, and data protection procedures.
  • Ensures environment and components within are managed with high emphasis on information security; protecting the organization from threats and data loss prevention.
  • Proposes and implements system enhancements. 
  • Develops and maintains operational documentation.
  • Provides guidance and support to System Administrators, Service Desk Personnel, and Desktop support teams.
  • Prepares monthly status reports, quantitatively reporting system performance and uptime. 
  • Works with Senior Windows Engineer to design and implement complex enterprise solutions. 
  • Adheres to organization, IT, and change/release management policy and procedures, and service level agreements. 
  • Updates skills as changes occur in the hardware/software infrastructure.
  • Position may require travel between various Hoag locations and its affiliates.
  • Position requires participation in 24/7 department on-call program. On-call employees are required to carry a department issued cellular phone, respond to calls within 15 minutes, troubleshoot problem and provide services off-site as needed and be available to provide services on-site as needed within 1½ hours of being called or paged to respond.
  • Position may require participating in meetings outside of normal business hours including occasional evenings and/or weekends. 
  • Position is located in a support department which operates a call center 24 hours a day, seven days a week to provide support and service.   Operations include 1st, 2nd and 3rd shifts.  Employees may be required to pick up shifts outside of their standard assignment for coverage due to vacations, holidays, staff shortages, or other special circumstances as determined by leadership. 



Windows Engineer:

  • Minimum four (4) years work experience as Windows administrator or equivalent
  • MCSA (Microsoft Certified Systems Administrator)
  • Associate degree in related technical field or equivalent experience
  • Expertise in Windows 2000/2003/2008/2012 Operating Systems & Active Directory
  • Experience with Microsoft applications, i.e.: Exchange, IIS and Terminal Services
  • Experience with Microsoft clustering
  • Experience with Help desk software
  • Experience with anti-virus software
  • Experience with system monitoring software
  • Experience with backup software and recovery procedures
  • Experience with HP and Cisco servers
  • Experience with RAID configurations
  • Experience with VMWare ESX and View platforms
  • Experience with Citrix Xenapp Server platform
  • Experience with scripting
  • Experience with SAN technologies, including SCSI, Fiber Channel, HBAs, storage zoning, volume management, replication, and storage consolidation



  • Experience with Microsoft applications, i.e., Office365, SQL 2000/2005/2008/2012, and SCCM
  • Experience with Citrix 6.5/7.6 administration
  • Experience with Citrix supporting solutions – Tricerat, Melio, StoreFront, NetScaler, PVS, Receiver
  • Experience with VMware ESX 5\6 VM provisioning
  • Experience with ServiceNow application
  • Experience with Symantec SEP
  • Experience with Nagios Enterprise monitoring
  • Experience with Tivoli Storage Manager and Veeam Backup utilities
  • Experience with HP, IBM, Cisco servers
  • Experience in multi-domain, WAN environments
  • Bachelor’s degree in Computer Science, Information Systems, or other related field, or equivalent work experience.
  • MCDBA (Microsoft Certified Database Administrator) – SQL Server 2000 or 2005
  • ITIL certification

Experience with AllScripts SCM 6.x and newer versions



  • Knowledge of DNS, DHCP, WINS, and TCP/IP
  • Ability to understand business requirements and translate into technical requirements
  • Demonstrated ability to use problem solving techniques such as root cause analysis to resolve issues
  • Ability to draft technical document of code and procedures
  • Excellent communication skills; customer focused; excellent attention to detail; able to prioritize tasks and meet deadlines; strong interpersonal skills; able to work in a team environment.
  • Current CA driver’s license required for local travel.

Demonstrated ability to write and present effective materials, including presentations, status reporting, technical diagrams and flowcharts



An understanding of complementary technologies including Wide Area Networks, communication devices and shared storage concepts (SAN/NAS)

Basic Qualifications