Warehouse Operational Coach:

Wilson North Carolina
Requisition ID: WAR000561

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe. 

Primary responsibilities include: 

  • Provides leadership, development, and coaching to operational teams in various stages of team development in the Warehouse.   
  • Responsible for teams, equipment, and all activities affecting them.
  • Coordinates Warehouse operation with minimal coaching support.  
  • Prepares daily work assignments and coordinates work team and human resource related activities. 
  • Gains and uses general knowledge of plant systems (SAP, financial, planning, etc.) to monitor and execute production schedules.  
  • Responsible for ensuring compliance to government regulations through a demonstrated understanding of SOP’s and a general knowledge of company policies/guidelines, safety/environmental regulations, and GMP’s.  Troubleshoots root cause of problems and identifies/implements corrective actions. 
  • Completes quality minor deviation investigations independently and deviation investigations with minimal coaching support.  
  • Coordinates resources to ensure that equipment remains in operating conditions.  
  • Gains a working knowledge of the Warehouse processes by becoming qualified to operate equipment.  
  • Serves as point of contact for respective area.  
  • Assists with project activities.  
  • Focuses teams on continuous improvement activities.
  • Monitors performance against established objectives, communicates status to work teams, and implements corrective actions as needed to ensure objectives are met.  
  • Becomes proficient in cold chain activities and procedures.  
  • Gains an understanding of profit plan, capital planning, budget and standards development.  

Additional responsibilities include:

  • Quality – identifies and resolves quality issues, troubleshoots root cause of problems, determines appropriate corrective actions and documents investigations
  • Safety – recognizes unsafe conditions, investigates accidents/injuries, and implements corrective measures
  • Continuous Improvement – focuses teams on continuous improvement activities, evaluates merits of suggestions/ideas and coordinates resources to implement
  • Equipment – troubleshoots equipment problems, identifies need for new equipment and/or modifications to existing equipment to optimize throughput
  • Financial – recognizes/investigates opportunities for financial savings, sets realistic profit plan standards, determines appropriate work centers/manning for new products, and provides input into development of capital plans 
  • Team/Individual Performance – allocates resources to meet due dates, develops work team objectives, recognizes/addresses poor performance, assesses employee-training needs, assesses maturity of the team, and adjusts leadership style to enhance team performance


  • Bachelors Degree or higher is preferred.
  • A minimum of two (2) years of coaching/supervisory experience
  • A minimum of two (2) years of pharmaceutical experience     
  • SAP experience and access highly preferred.  
  • Demonstrated leadership, interpersonal, and problem solving skills.  
  • Strong team skills, including ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict.  
  • Must be flexible and able to manage multiple priorities.  
  • Must be goal-oriented and able to manage risks.  
  • Good verbal and written communication skills.

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


If you need an accommodation for the application process please email us at staffingaadar@merck.com.


Search Firm Representatives Please Read Carefully: 

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.


Visa sponsorship is not available for this position.


For more information about personal rights under Equal Employment Opportunity, visit:


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Job: Warehousing
Other Locations:
Employee Status: Regular
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck
Basic Qualifications