Unit Secretary/CNA, CV/CICU, St. Joseph Medical Center, Joliet:
Presence Health

Presence Health
Joliet Illinois

Requisition ID: 44358

Location: Presence St Joseph Med Joliet

Location Address:
333 Madison Street, Joliet, IL  60435-8200 United States (US)


Daily Hours: 12
Standard Hours: 36
Employment Status: Full-time 
Employment Type: Regular 
Shift: Rotating


The Unit Secretary/Certified Nursing Assistant performs clerical support and patient service functions for the patient care unit. Performs environmental control, revenue reconciliation, inventory management, data entry processing, and troubleshooting issues. Assists in the delivery of direct nursing care as appropriate to meet the needs of the clinical area, unit and/or department, and according to established policies and procedures.  



  • Greets and directs guests, patients, and staff to appropriate location.  Answers phones and patient call systems, directs patient calls and takes/delivers messages to the appropriate individual.  Acts as the communication liaison with all other hospital departments to maintain and enhance patient throughput and departmental efficiency, conducive to patient care.


  • Identifies the need for service recovery by responding to complaints using the service recovery model, according to the Service Excellence policy.  Notifies Charge Nurse (CN), Assistant Patient Care Manager (APCM), or Patient Care Manager (PCM) as appropriate, to initiate resolution.


  • Initiates related forms, requisitions, charge slips, and communication necessary to implement entered physician and provider orders and to ensure efficient operations by monitoring the Process Desktop, in parallel with the Registered Nurse (RN), for order completion/execution and by notifying RN if further action is needed.


  • Prepares, assembles, and maintains charts and ensures patient charts are filed in the unit in the proper order based on approved Hospital guidelines. 


  • Assists the RN in patient room assignments by notifying the RN of available beds and collaborating to determine if patients need to be moved/ transferred to accommodate admissions and by ensuring room set up (i.e., bed preparedness, availability of IV poles, supplies, etc.)


  • Facilitates transition to discharge in collaboration with Nursing, Social Work, and Case Management by securing post-discharge follow-up appointments and/or needed outpatient tests, providing education and prep materials as appropriate, and copying/preparing medical records to support a transition to the next level of care (i.e., skilled nursing facility, long-term care, home health care, etc.).  Performs post-discharge calls to patients to ascertain their level of satisfaction with services.  Documents information obtained from calls and report findings to CN, APCM, and/or PCM for resolution of any issues.




This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  Other duties may be assigned.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience                                                             

High school diploma or equivalent required.


Computer Skills                                                         

Must be proficient in Windows-style applications such as spreadsheet and word processing software. Knowledge of order processing systems and keyboard.


Certificates, Licenses, Registrations

Certified Nurse Assistant program certification and CPR certification required.





Business Unit: Presence St Joseph MC Joliet


EOE of Minorities/Females/Vets/Disability

Basic Qualifications