Description
Summary: The Unit Clerk has responsibility and accountability for functioning as a health-care team member under the direction of a Pharmacist in accordance with individual patient needs, physician orders, home care and departmental procedures, utilizing job performance standards. The Unit Clerk provides high quality service to achieve mutually agreed upon goals. Maintains confidentiality of information regarding patients/significant others and all health care team members. Participates in efforts to improve practices. # Responsibilities Conduct professional patient interviews to obtain demographic, financial and biographical information. Process registrations in an efficient, accurate and timely manner. Responsible for the delivery of quality performance and service excellence; and adheres to the Parkview Health Standards of Behavior. Education Must be a high school graduate or equivalent with GED. Medical Terminology preferred. Experience Prefer two years of clerical experience, including proficiency of Microsoft Windows. Strongly prefer a minimum of two years customer service. Other Qualifications Excellent written and verbal communication skills both in person and over the phone, a positive, caring, and encouraging attitude Ability to demonstrate a working knowledge of general computer skills and applications. Ability to multi-task and work independently by using critical thinking skills. Ideal candidates are detail oriented, team players, and selfâ€motived, as well as possess exceptional communication skills Training Must attend the required Patient Access Services training class and must pass test upon completion with a score of 90% or better. #
