Transfer and Communication Center Specialist I:
Carilion Clinic

Carilion Clinic
Roanoke Virginia

Job Summary

The Transfer and Communication Center Specialist I maintains responsibility for receiving and activating requests from multiple sources for ground and helicopter transportation.  The CPTS Communications Specialist I tracks air flights from multiple helicopter vendors.  The Transfer and Communication Center Specialist I directs air traffic for site response and landing appropriately according to aviation safety and CAMTS accreditation standards.  The Transfer and Communication Center Specialist I communicates issues or operational questions to Pod 4 Communications Specialist, CTL or Manager as they arise. The Transfer and Communication Center Specialist I is also expected to support Carilion's hallmarks of service excellence and quality for all job responsibilities.

Duties include, but are not limited to, the following: 

  1. Receives calls via telephone, EPIC, fax, secure chat room and radio.  Records information via computer aided dispatch system.  Tracks air traffic using computer generated software.  May serve as primary air controller for multiple air responses into designated area. 
  2. Prioritizes incoming calls according to unit availability and determines response mode as emergency or non-emergency.  Appropriately determine/confirm level of care required and mode of transportation needed according to ALS protocols and CCPT Policies and Procedures.
  3. Dispatches calls and maintains communication with staff to assure effective utilization of services according to CCPT policy and procedure.  Provides ETA's for same day and future requests to call takers. Triages calls and re-appropriates transports according to demand and urgency.   Follows established processes for monitoring of flights as needed.
  4. Maintains On-Time performance goals.  Assures call back's to requesting facilities when transportation will not arrive on time.  Assures documentation of call back and alteration of arrival time in designated location within the CAD System.
  5. Maintains overall situational awareness within department as evidenced by awareness of vehicle location by GPS Tracking software, CAD systems, and daily call scheduling program.
  6. Facilitates communication between CCPT Divisions and CCPT Leadership. Communicates with Clinical Team Leaders regarding staffing concerns, and helps maintain shift report log.
  7. Participates in Performance Improvement activities and assigned project work. Actively participates in all cost containment measures at the unit level.  Promotes an aesthetic and safe work environment.

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: High school graduate or GED and successful completion of EMT-B, EMT-Intermediate or EMT-Paramedic course required. Associate degree preferred.

Experience: At least one year of experience as a CCPT CTaC Coordinator (EMT-B only), OR at least one year experience as a CCPT ground provider (EMT-B only), OR at least one year of experience as an EMT-I or EMT-P if applying from outside Carilion or any Carilion department other than CCPT. Must have a minimum of one year of experience as a Communications Specialist I in the CCPT Communciations Center before beginning Flight Follower training. At least two years of pre-hospital care experience preferred for all levels of certification.

Licensure/Certification: VAOEMS EMT-B, EMT-I, or EMT-P and AHA BLS-HCP certification required. NACCS certification required within one year of start date for all certification levels. ACLS and PALS certification required within one year of start date for EMT-I and EMT-P certifications only. Emergency Medical Dispatcher certification preferred.

Other Minimum Qualifications: Excellent interpersonal, communication, and teamwork skills as well as intermediate skills in computer/typing, Windows applications, and medical terminology all required. Must demonstrate ability to function and multi-task complex situations. Must successfully complete orientation and competency validation for position. Internal Carilion candidates must achieve at least meets standards on most recent yearly performance evaluation tool.

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 14066 
Employment Status: Full time 
Location: CTAC Communications Center 
Shift: Day/Evening/Night 
Shift Details: 36 hours per week and up to every other weekend
Recruiter Email: 


As a not-for-profit organization, we pride ourselves on investing in our employees and the communities we serve. 

Our employees strive to provide quality care in serving over 1 million residents in Virginia while living and growing their careers in the country's most livable cities and towns. 

Headquartered in Roanoke, Va., Carilion Clinic is a robust system of small and large award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Equal Opportunity Employer
Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.


Posting Notes:

Basic Qualifications