Technical Product Manager Job:
Blue Cross and Blue Shield of Minnesota

22604-en_US
Blue Cross and Blue Shield of Minnesota
Eagan Minnesota
Healthcare
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Description

About Blue Cross



At Blue Cross and Blue Shield of Minnesota, we are developing industry-leading strategies every day that make a healthy difference in people’s lives. Blue Cross has a legacy of improving health through innovation because we believe that everyone should have the opportunity to live the healthiest life possible. Chartered in 1933 as the state’s first health plan, we’ve been serving the health care needs of Minnesotans for more than 80 years.



Blue Cross supports you with competitive pay and a comprehensive benefits package. Many Employee Resource Groups are active in the company, promoting inclusion and helping us meet the diverse needs of our workforce and our members. Join us, and enjoy a work environment where all employees are respected and valued — a workplace honored with a perfect score on the Human Rights Campaign Corporate Equality Index for 2017. Find your place at a company that cares.



 


Description Summary

This position is responsible for three main areas. First, partnering with other key groups within BCBSMN, including IT and Operations, to understand and translate the market requirements for new offerings shared by other product management teams into the technical business requirements. This will include, but not be limited to, gathering existing and potential requirements for product enhancements for new products and translating to high level technical requirements regarding the impacts to related teams (Blue Cross IT / Systems; Blue Cross Operations; Informatics; external vendor partners; etc.)This individual will lead cross-functional work teams (both internal and external) to ensure market alignment, organizational readiness and timely, quality execution for these offerings. Second, this position will have responsibility for translating the technical business requirements for some of product annual processes, (including our product filings) and driving the project management execution for these areas. Third, this position oversees critical product management processes on behalf of the product management organization including governance, process and tool development and maintenance, and process effectiveness.


Accountabilities

 1. Partners with the appropriate teams (including IT, operations and external partners) to advance the work of new product development areas. Partners with product consultants who have outlined market, business and product requirement and then the technical program manager will lead the cross functional effort to translate the work toward technical product requirements.  



2. Leads the project management efforts for some the product management key annual processes which have critical linkages to the IT and Operations teams. These areas include product filings.



3. Drives the product governance process, to ensure prioritization and consistent application of best practice processes. Ensures programs link to the corporate operating committee work.



4. Directs the process flow frameworks for the product development efforts. Develops and oversees the tools, templates and processes to ensure consistent, efficient practices among the team.



5. Collaborates with key teams (including market planning, IT, Operations, and Finance), to outline, drive, and execute the appropriate project plans and scorecards to monitor and manage the key projects. 6. Establishes and monitors success metrics and milestones during phases of the testing through rollout (ex. –operational readiness, performance benchmarks, etc.).



7. Manages cross functional teams to expand the organization’s view of these key initiatives.



8. Proactively communicates with and advise key leadership regarding process improvements and ongoing initiatives.



9. Demonstrates continuous learning and leadership in industry best practices including technical product management / project management / and LEAN / Six Sigma best practices.


Requirements


  • Bachelor’s degree and a minimum of 5 years work experience in the healthcare, sales, marketing, sales operations or related field or 9 years of highly related experience.

  • 3 years experience managing complex projects involving multiple team members and including task assignment, working with key customers (internal or external), managing teams and customer relationships and managing project deliverables.  

  • Demonstrated ability to work across systems and functions to facilitate solutions and capabilities development.

  • Experience in leading new product, sales implementations, or service efforts through the operations stage ( from business case to pilot and from pilot to commercialization phase). 

  • Proven experience in developing technical product requirements for complex products and programs.

  • Exceptional project management and communication skills with results orientation.

  • Ability to gain buy-in/drive results in a complex, often ambiguous, environment.

  • Self-directed, ability to manage multiple tasks and projects in a timely manner.

  • Self- directed to expand industry best practices to extend to BCBSMN.  

  • Overnight travel is required infrequently.


Preferred Requirements

FLSA Status

Exempt


Blue Cross Blue Shield of Minnesota is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Make a difference



Thank you for your interest in Blue Cross. Be part of a company that lets you be you — and make a healthy difference in people’s lives every day



Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.



Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association

Basic Qualifications
Requirement