Support Associate (2nd and 3rd Shfit):

West Point Pennsylvania
Requisition ID: USW001811

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its 125-year legacy. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe.

In alignment with operations staff and reporting to Management or others assigned oversight responsibilities, performs general support functions and troubleshooting necessary to facilitate efficient and cost effective production activities.


Currently we have two positions open for Support Associate at our Merck Manufacturing Division site in West Point, PA.  These positions will work 2nd or 3rd shift, which includes weekends.

Duties include but are not limited to:

  • Maintain areas in compliance with cGMPs and other applicable regulatory guidelines by performing all necessary housekeeping, disinfection, and waste management of assigned production environments.
  • Adheres to all MERCK safety guidelines and procedures.
  • Monitor facility conditions during activities defined above and perform general tasks to ensure the environment and equipment are maintained in full regulatory compliance. Tasks will include, but are not be limited to equipment cleaning and minor surface repairs using co-on hand tools Notify supervisor or other designate of areas requiting further attention
  • Aligned with production activities, will assist others in removing used process equipment or assisting with the breakdown of equipment following completed operations.
  • Maintain appropriate GMP documentation for all responsible activities and ensure compliance with all training requirements
  • Using appropriate data management systems, manages and ensures inventory of all necessary production and support supplies.
  • Performs all tasks required to ensure a supply of sterile and/or cleaned equipment, including, but not limited to
  • CIP of equipment using manual and automated equipment washers and wash systems.
  • Steam Ste1ilization activities using autoclaves and Distributive Control Systems. Dehydrogenation activities using D1y Heat Ovens
  • Maintains equipment in good working order. Troubleshoots, and reports safety and maintenance concerns to area management or other designate.
  • In compliance with manufacturing requirements, prepares and sterilizes growth media buffers and other solutions used in production processes.
  • Prepares and sterilizes process equipment.
  • Inte1faces with Distributed Control System to control cleaning, sterilization, and manufacturing operations
  • Monitors operations and intervenes as necessary and communicates status to responsible personnel
  • Identifies and reports variances from specifications to supervisor or designate.
  • Assists in the operation of process equipment.
  • Performs environmental sampling and sample management.
  • Achieves and maintains job proficiency through continued training.
  • Supports management and technical personnel as required with start-up activities including the validation of manufacturing facility, qualification lots and scale-up.
  • Aligned with Biotechs, Management, or other Technical Personnel, assists with the production operations completing much of the general production steps with Biotech, Management, or other Technical Personnel oversight and review.
  • Follows written procedures and direction of Management or other Management Assigned Personnel
  • Contributes to the identification and resolution of process or equipment problems
  • Reviews GMP logs and other applicable GMP documentation.
  • Assists in the reviews of batch records.
  • Contributes to the creation and revision of Batch Records, Standard Operating Procedures, and other regulatory documents defined for production compliance.
  • Orders, receives and stocks requited components/supplies to operate processes.
  • Applies the WP Team Member and Leadership Standards consistently at the expected level
  • Attends and actively participates in HAZOPS, waste walkthroughs, kaizen events, or any other operations, lean six-sigma, quality, safety or environmental training/initiatives as required.


  • High School Diploma/GED or higher
  • Experience working in a GMP facility
  • Laboratory or manufacturing operations experience requiring aseptic or ste1ile technique
  • Experience with computers and automated systems

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.


If you need an accommodation for the application process please email us at


Search Firm Representatives Please Read Carefully: 

Merck is not accepting unsolicited assistance from search firms for this employment opportunity.  Please, no phone calls or emails.  All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck.  No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

Job: USW, LOCAL 2-86
Other Locations:
Employee Status: Regular
Travel: No
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck
Basic Qualifications