Hoag Memorial Hospital Presbyterian

Hoag Memorial Hospital Presbyterian
Irvine California

Full time position:


Job Summary:


  • Operational responsibility for the function and effectiveness of Patient Access, Pre and Point of Service Collections, Patient and Visitor areas and Financial Counseling.
  • Works to integrate services within area of responsibility in order to maximize efficiency, quality, and customer service.
  • Works collaboratively with department leaders and line staff to develop and further the vision of Hoag.
  • Communicates clear expectations of results to department leaders and line staff and assists with the resolution of complex issues and problems.
  • Works to ensure regulatory compliance for departments integrated across multiple locations and sites.
  • Responsible for federal, state and regulatory compliance related to department oversight.


Job Specific Essential Functions:


  • Prepares monthly departmental schedules to stay within budget, projecting estimated needs and adjusting appropriately based on operating expenses and staffing.
  • Responsible for the customer service initiatives and maximization of cash flow from patient account collections.
  • Evaluates and coordinates interdepartmental operations to maintain efficient work flow.
  • Supervises daily operations of 15-30 line staff.
  • Hires, coaches, evaluates, mentors and terminates departmental personnel as needed.
  • Monitors quality of registration accounts.
  • Schedules, plans and facilitates monthly informational staff meetings to ensure positive two-way communication.
  • Plans, develops and implements new programs to improve Patient Access flow and improve Revenue Cycle Operations.
  • Responsible for overseeing the operations of both Front registration/Emergency room registration/Hoag Newport and Irvine.
  • Responsible for daily/weekly payroll.
  • Orders supplies within guidelines of the budget.
  • Perform other duties as assigned.


Education, Training and Experience Required:



  • High School diploma or equivalent.
  • Two years of previous registration, customer service, business office experience or insurance verification experience.



  • College degree in business or health care management or 3-5 years registration/business office experience, insurance and medical terminology.


Skills or Other Qualifications:



  • Demonstrates effective communication, interpersonal skills, organizational ability, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, knowledge of section specific test information and instrumentation may be required.
  • Superior customer service skills for both in person and telephone communication.
  • Ability to adapt quickly to change.
  • Professional demeanor at all times with varied customer and co worker needs and demands.
  • Ability to work calmly in a highly demanding area with performance standards and expectations.
  • Ability to work independently with minimal supervision.
  • Must be dependable and willing to work in a customer focused team environment and make decisions autonomously.



  • Knowledge of EPIC, Affinity, Chartmax, Amelior, SCM, Outlook, Excel, Word and PowerPoint. 


Position Reports to: Patient Access Manager


Position Supervises: Admitting Representatives, Financial Counselors and Cashiers



Basic Qualifications