Supervisor Patient Access:
Centura Health

Centura Health
Castle Rock Colorado

Situated between Denver and Colorado Springs, Castle Rock Adventist Hospital is a new, 50-bed acute care hospital (opened in 2013) and Level III Trauma Center providing comprehensive health care to the greater Castle Rock community and surrounding areas. From experienced emergency services to delivering babies in our innovative and comfortable Birthplace, this hospital was built as a true community partnership between Centura Health and the people of Castle Rock. In the short time since it has been open, area residents not only look to this hospital for care, but enjoy visiting its community gardens, outdoor spaces and restaurant.  The ER is one of the busiest in the area and staffed with board-certified emergency physicians and specialty-trained emergency nurses.  We have on-site imaging that includes MRI, CT, ultrasound, X-ray and digital mammography as well as on-site laboratory services.  If you are looking for the close-knit feel of a modern, neighborhood hospital in a picturesque, family-oriented community that offers the very best of Colorado living, we invite you to explore our opportunities. For more information about Castle Rock Adventist Hospital, visit

Job Description/Job Posting ID: 120552



Schedule: Full-time

Shift: Days

Position Summary

Supervises the daily activities of the clerical and /or tech staff of the department so that all processes are completed in a timely, efficient manner ensuring quality and customers are provided with a professional, caring level of service, oversees all department functions to ensure that a high quality of standards are met to service the needs of patients, physicians, regulatory agencies & outside entities and all hospital departments. Also responsible for hiring, separation and corrective action of staff members.

Minimum Education Requirements

  • High School Diploma or GED required

  • Associates Degree preferred

Minimum Experience Requirements

  • 5 years' experience in a hospital patient access area or business office.

  • 2 years operations or leadership experience

  • Knowledge of regulations as they relate to Admissions and Financial requirements.

  • Exercises initiative, judgment, problem solving, decision making, and team development skills.

  • Familiarity with Microsoft Word and Excel and

  • Familiarity with Medical Terminology


  • None Required

Position Duties (essential functions denoted with an * )

  • Acts as liaison with physicians, patients, ancillary departments, nursing staff, finance and all other hospital departments, insurance companies, government regulatory agencies and outside entities when problem occurs, problem solves and corrects all day to day operational problems and reports such problems to management.*

  • Keeps abreast of external and internal events such as state law, finance and/or insurance requirements which may affect departmental processes.*

  • Acts as a liaison for all automated systems internally & externally for department, identifies & trouble shoots problems and needs as they arise.*

  • Assists in writing policies and procedures for the department ensuring all processes are documented accurately, assists in training and orienting processes for employees, provides feedback to employees concerning work performance based on daily, weekly and monthly AQ monitoring.*

  • Participates in corporate, hospital and departmental committees pertinent to job or as assigned, facilitates as required, performs other duties as assigned.*

  • Maintaining employees department personnel files.*

  • Completes payroll and employee work schedules for the department ensuring adequate coverage, assists in monitoring monthly budget and budget developments.*

  • Supervises all daily activities of the department or section ensuring physicians, patients, nursing units, ancillary departments, finance, insurance companies, etc. customers and outside agencies needs are met in a timely accurate manner.*

  • Establishes trusting relationships: offers and receives constructive feedback. Participates actively in team meetings

    and activities: honors team members and supports team decisions.*

  • Addresses differing opinions and conflict openly, honestly and professionally; listens to others’ perspective and seeks win-win outcomes.*

  • Knows, understands, and adheres to the Mission in Motion standards set forth by Centura Health. Including rounding, thank you cards and celebration of achievements of team members.*

  • Participates in corporate, hospital and departmental committees pertinent to job or as assigned, facilitates as required, performs other duties as assigned.*

  • Recruits, selects, monitors, develops, coaches, and mentors associates to achieve outcomes for a positive patient experience.*

Physical Requirements

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 

Basic Qualifications