Supervisor Operations - Abington SCC:

Abington Pennsylvania

Location: LOC_ABINGTON_SCC-Abington SCC 

Req ID: 92053

Shift: Any

Employment Status: Regular - Full Time 

Job Summary

The Operations Supervisor is a position requiring professional skills, organizational skills and sound judgment. The Supervisor must maintain the ability to handle requests from multiple sources. This person will be responsible for the direct supervision of the support staff and is also responsible for the creation and maintenance of the work schedules of all support staff assuring appropriate coverage. This person will take the responsibility of assuring that all patient encounters are being recorded and billed and maintain statistical information regarding activity. This person will also act as a troubleshooter and will resolve issues as they arise and/or involve appropriate management personnel as needed.

Job Responsibilities

Supervision of Operations


  • Responsible for managing all daily operations of the site including developing and refining policies and procedures, working closely with staff to optimize efficiencies in areas such as scheduling, information collection and patient flow
  • Works with clinical staff to assure proper patient care.
  • Handle/solve complaints and/or problems as they arise.
  • Develop site specific policies that benefit the site positively
  • Develop/alter physician’s master schedules. 
    • Responsible for changing physicians’ schedules as dates need to be opened or closed.
    • Perform Star and submit biweekly.
  • Make daily bank deposits.
  • Maintain deposit records and daily service batches.
  • Serve as a liaison to departments
  • Responsible for assuring all patient encounters are captured, recorded and billed. 
    • Implements and maintains a system of daily checks and balances to assure all patient encounters are accounted for.
    • Will be able to provide statistics on patients scheduled, patients billed, no show and/or cancellation rates.
  • Assures compliance with regulations and standards set forth by regulatory agencies
  • Participates in preparation and implementation of a performance improvement plan and supervises the collection of data.
  • Follows cost control standards of the hospital and department. 
    • Carefully monitors the usage of supplies and equipment to eliminate or minimize waste and /or misuse of supplies and equipment.


Supervision of Support Staff


  • Creates schedule for support staff assuring adequate coverage to maximize efficient operations
  • Assign duties to appropriate staff to efficiently assure proper handling of the following situations 
    • Proper coverage for front desk
    • Provide guidelines to staff for appropriate triage of patients.
    • Assure proper scheduling procedure are followed
    • Establish protocols for handling of insurance acceptance.
    • Assure all service reports are properly prepared and completed
    • Establishes and maintains proper controls for fee collection
  • Perform performance appraisals, counseling and disciplinary actions for assigned staff.
  • Maintain staff Brodsky Cards
  • Maintain registration/scheduling ability
  • Follow and monitor compliance with established Hospital and departmental policies and procedures.

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations


Required Education and Experience

Required Education: High School Diploma / GED


Required Experience: Two (2) years of related professional experience.

Preferred Education, Experience & Cert/Lic

Preferred Education: Bachelor’s degree


Preferred Experience: Five (5) years related professional experience.

Additional Technical Requirements

  • Experience with computers.
  • Strong knowledge of IDX scheduling and registration.
  • Strong knowledge of third party reimbursement.
  • Ability to interact professionally in complex and sometimes emotionally charged situations.
  • Ability to function efficiently and professionally with a minimum of supervision.
  • Ability to quickly learn new procedures.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products.

Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

VEVRAA Federal Contractor/Seeking priority referrals for protected veterans.  Please contact our hiring official with any referrals or questions.

CHOP Careers Contact 

Talent Acquisition

2716 South Street, 6th Floor

Philadelphia, PA 19146 



Basic Qualifications