Description
PerformSpecialty is a full-service specialty pharmacy. Our goal is to provide personalized patient care and better access to achieve healthier outcomes. Each patient works with a Patient Care Coordinator who, along with the prescriber, creates a program to treat each condition individually and works to involve the patient in his or her own health.
We know that successful treatment requires payers, patients, and pharmacies to work together. That's why we provide patients and payers with access to the most up-to-date information, 365 days a year. From our team of clinicians working around-the-clock to our integrated reporting tools, PerformSpecialty ensures that each component of the specialty treatment process is easily accessible.
PerformSpecialty also knows that patients using specialty drugs require attention above and beyond users of standard pharmaceuticals. The founders of PerformSpecialty have a long history of providing services for the underserved, a population in need of advanced care. Our history of meticulous oversight and individual attention enables us to provide unprecedented access, outcomes, and personalized care to all our specialty patients.
Responsibilities:
* Responsible for the day-to-day operations of fulfillment and team of Pharmacy Technicians and support staff that assist Pharmacists with the dispensing of prescriptions. Monitor daily activities and manage work schedules to ensure that quality, production and customer service standards are maintained. Responsible for Team's adherence to corporate attendance and employment policies. Work with the Pharmacy Operations Supervisor/Manager to develop policies, procedures and the business work plan for the Team. Recognize and recommend operational improvements. Conduct hiring, training, and evaluation of staff.
* Under the direction of the Pharmacy Supervisor/Manager, oversee fulfillment operations and coordinates workflow of Pharmacy Department
* Ensure adherence to all Board of Pharmacy, CMS and FDA standards
* Perform all Pharmacy Technician duties as needed
* Provide advice, mentorship, direction, and authorization to staff in course of business activities in compliance with procedures, consistent with established policies
* Responsible for scheduling and performance evaluations of pharmacy technicians and support staff
* Responsible for team building, coaching and counseling as necessary
* Ensure appropriate staffing levels, focus on high demand times such as during call-ins, inclement weather, or periods of increased workload
* Interview and hire Pharmacy Technicians and support staff
* Conduct pharmacy orientation and training program to pharmacy staff
* Prepare monthly pharmacy Key Performance Indicator report
* Coordinate and participate in physical inventory count
* Act as liaison between fulfillment team and order management team
* Maintain effective communication with customers, co-workers and team members
* Ensure that all packaging and shipping equipment and automation is properly maintained
* Monitor all quality assurance processes for pharmacy
* Assist management with preparation and implementation of department policies and procedures, and ensure all policies and procedures are being followed by Pharmacy Technicians and support staff
* Ensure pharmacy operations meets all facility pharmacy mandated timeframes and deadlines
* Maintain employee files according to HR and regulatory standards
* Ensure all regulatory requirements and inspections are completed as needed
* Research, track and trend all customer service issues related to operations
* Provide or coordinate any education needed by pharmacy staff
* Conduct/participate in regular meetings of pharmacy staff
* Assist in preparation and implementation of pharmacy staff competencies
* Assess and change operations as needed to meet the needs of the facility pharmacy
* Assist Manager in retrieval of accurate, concise and applicable data to support creation of monthly reports and determine allocation
* Maintain appropriate licenses, training and certifications
* Additional shifts is an expectation in this role
Education/ Experience:
* High School Diploma or equivalent required; bachelor's degree preferred
* Active/current Registered Florida Pharmacy Technician required
* Minimum five (5) years of current/recent Pharmacy Technician experience required
* Minimum one (1) year of current/recent Specialty Pharmacy Supervisory experience or current/recent five (5) years of specialty pharmacy experience required
