Description
Lincare Pharmacy Services Inc.Reliant/Clearwater-FL101
This employee will supervise all Pharmacy Technician/Customer Service functions of order entry while abiding by the procedures set forth by management. A pharmacy technician supervisor works under the direct supervision of a licensed pharmacist and is allowed to assist in pharmacy activities that do not require the professional judgment of a pharmacist.
Job Responsibilities:
* A Pharmacy Technician Supervisor must be able to perform all functions of an Order Entry/CSR Technician in addition to their own duties and responsibilities
* Assists the Pharmacy Technician/CS Manager in the supervision of all Order Entry Technicians
* The training (including phone call monitoring) of all Order Entry/CSR Technicians, including new hires
* Will act as the first responder to a non-clinical situation in the event an Order Entry/CSR Technician cannot assist a caller
* as well as a policy/procedural question posed by Order Entry Technicians
* Is responsible to monitor the flow of orders to and from the Customer Service Department, including the actual handing out of orders to Order Entry/CSR Technicians when deemed necessary
* Read and interpret documents such as safety rules, operating/ maintenance instructions, and procedure manuals
* Calculate the number of doses required based on the daily frequency of an order, refills when partial monthly quantity ordered, etc.
* Convert from the metric to apothecary system
* Apply common sense understanding to carry out oral and written instructions
* Fairly reprimand and verbally discipline employees in accordance to approved procedures
* Follows safety and security guidelines and related laws and regulations
* Provides correct pharmacy information to customers or refers them to the Pharmacist or Management when unable to do so
* Handles customer orders, records, and prescriptions in a timely manner
* Documents customer complaints and problems with products, services, or deliveries in a timely, appropriate manner
* Uses Pharmacy equipment in a safe and correct way
* Uses policies, procedures, and/or guides to make good choices
* Uses data and facts in order to make day-to-day decisions and involves others as needed
* Recognizes what might be a problem and informs those who can correct it
* Shows care and concern when speaking with customers
* Ask questions in order to understand and meet customer needs
* Uses policies and information in order to exceed customer expectations
* Ensures work is done correctly
* Works on top priorities first
* Makes a consistent effort to get results
* Meets deadlines
* Takes action to solve problems so work can be completed in a timely manner
* Accepts responsibility and meets expectations for own work
* Follows company policies and procedures
* Shows integrity and ethical behavior in all work situations
* Reports ethical and compliance issues promptly
* Adapts to changing work demands
* Stays focused on own work when faced with change or difficulties
* Stays open and learns from assignments and feedback
* Demonstrates ability to work in different areas of responsibilities
Education and Experience:
* A High School diploma or general education degree (GED) is required
* Must be able to meet the regulations within the Board of Pharmacy of the state you reside in
* Registered or Certified depending on the Board Of Pharmacy of the state you reside in
* Pharmacy experience desired but will train
