Description
Opportunities with Genoa Healthcare
A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.
Genoa is a part of OptumRx (and UnitedHealth Group), which is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.(sm)
The Supervisor, Pharmacy Medication Coordinator provides day-to-day management for a team of pharmacy medication coordinators located in specialty clinics. The Supervisor will have full oversight of consumer medication operations located within geographically assigned clinics locations in a specified region. The Supervisor is also responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage and providing continuous professional development.
If you are located in OH, you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
* Assists with new hire onboarding and coordination of training schedule
* Ensures consistent team accountability and the continuity of best practices for the following critical responsibilities: prior authorizations, financial assistance, medication adherence monitoring, patient appointments/ coordination of discharge, and patient outreach
* Accountable for script volume and relationship management within hospital/specialty clinics
* Partners with pharmacy operations to increase penetration rates in low performing areas, enhance average ones and execute on identified optimization opportunities
* Assists in developing processes and procedures within hospital/specialty clinic which will ensure high quality service through enhanced pharmacy services
* Provide in-person & on-site assessments and evaluation of performance. Provide bi-annual compliance assessments
* Build ongoing relationships with hospital/specialty clinic leadership through quarterly partner meetings and continuous process improvement meetings with clinic staff
* Develops proactive solutions based on trends in the market/community of service
* Serves as key driver for implementation, training, integration and other pertinent information to Genoa site manager. Collaborate with sales team to enhance service levels and expand presence as appropriate
* Exhibits proficiency in pharmacy processes, dispensing practices and protocols for each state supervised
* Coordinates time-off coverage and/or provides site coverage as needed
* Works with leadership to create and execute quarterly goals as well as other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
* Ability to drive with active driver's license and access to reliable transportation
* Ability to travel up to 90%
* Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance
Preferred Qualifications:
* Bachelor's Degree in management, psychology, social work or equivalent strongly preferred
* Active Pharmacy Technician license for Ohio
* PTCB/National Pharmacy Technician Certification
* 3+ years of management experience (multi-site, project, and/or direct reports)
* 5+ years of experience in a healthcare setting and/or pharmacy environment
* Ability to problem solve and strategize with other leaders to overcome barriers
* Ability to work independently with little supervision
* Ability to train and motivate remote teams
* Ability to speak publicly to groups of leaders/staff
* Proficiency in Microsoft Office applications
* Excellent customer service/ account management skills to ensure strong relationships with multiple stakeholders
* Solid new hire intuition and ability to perform continued performance management
* Demonstrated proficiency in understanding pharmacy and medical terminology
To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
* All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Sr. Pharmacy Coordinator, Medication Coordinator, Consumer Medication Coordinator, Pharmacy, Coordinator, Pharmacy Technician, Pharm Tech, Supervisor, Management, Sales, Healthcare, PTCB, Cincinnati, Cleveland, Columbus, Toledo, OH, Ohio, Genoa Healthcare, Optum, OptumRx, UHG, sign on bonus
