Specialty Pharmacy Patient Representative:
Allina Health Systems

1554738278
Allina Health Systems
Minneapolis Minnesota
Biotech
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Description
Date Posted:

March 01, 2022

Department:

Community Pharmacy Abbott Northwestern Heart Hospital

Shift:

Day/Evening (United States of America)

Shift Length:

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Provides excellent customer service in a fast paced environment. Coordinates patient intake, coverage determination, payment coordination, and delivery methods to ensure seamless patient care for those obtaining specialty medications.

Job Description:

Principle Responsibilities

* Performs customer service.
* Manages large call volumes.
* Assists patients with any non-clinical questions and/or concerns.
* Supports patient intake, accurately enters patient demographics, history and order information into the practice management system(s).
* Completes referrals to specialty providers, home health, etc., where needed
* Arranges for the proper delivery of the medication when needed

* Processes insurance.
* Verifies insurance eligibility and benefits and records the information in Excellian.
* Supports providers and payers to expedite prior authorizations and/or formulary exceptions when needed.
* Helps facilitate financial support and prescription assistance for patients.

* Ensures Compliance
* Tracks patients and medication utilization.
* May participate in accreditation maintenance and monitoring of defined metrics.
* May participate in safety and quality program.
* Other duties as assigned.

Job Requirements

* High School or GED required
* Vocational or Technical Training from an American Society of Health-System Pharmacists (ASHP) accredited pharmacy technician training program preferred
* 2+ years of experience as a Pharmacy Technician preferred
* 2+ years of experience with advanced knowledge of insurance processing, prior authorizations and formulary resolutions preferred
* Registered Pharmacy Technician - MN Board of Pharmacy required upon hire
* Certified Pharmacy Technician - Pharmacy Technician Certification Board required within 180 Days

Physical Demands

Sedentary:

Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

Additional Job Description:

Pre-employment Drug Screen: This role requires that all external and internal applicants successfully pass a drug test before beginning work. A positive test result and/or refusal to submit to testing will result in disqualification of further employment consideration.