Senior Specialst, EQA Business Operations Systems:

West Point Pennsylvania
Requisition ID: EXT000328

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck Manufacturing Division, MMD, is a team of dedicated, energetic individuals who are committed to being the most trusted supplier of pharmaceuticals and health products worldwide. Our facilities, along with our external contractors, suppliers, and partners, comprise an interdependent global manufacturing network that’s committed to delivering a compliant, reliable supply to customers and patients on time, every time, across the globe. 

This position supports External Quality Assurance (EQA) under the direction of the Business Operations Lead. This position will support identified systems (e.g., SAP, Supplier Transparency) and process improvements within EQA. Primary responsibilities may include:

  • Support the development, implementation, and maintenance of critical processes via systems support such as Deviation Management, Product Release, documentation. collaboration, metrics, Change Control, including managing associated master data 
  • Provide ongoing production / master data support ensuring EQA data and processes run smoothly with no interruption to supply.
  • Function independently and exercise leadership to identify and implement improvements to existing business processes and systems; establish new or improved processes, tools, and systems and drive consistent, standard business processes across EQA.
  • Maintain and provide expertise on EQA systems, tools, data, and processes on an ongoing basis, such as COMET SAP / RCT, Supplier Transparency, GCM, Orion, RCAM, Tracelink, etc. Serve as the systems / process SME for assigned processes when IT and Business Systems representation is needed.
  • Support the implementation of strategic projects (e.g., QSIP, VSC) 
  • Responsible for developing / maintaining / and delivery of training materials and job aids 
  • Assist in the preparation and coordination of Senior Management presentations
  • Assure compliance with established policies/procedures of the Division and Corporation and complies with all applicable governmental regulations (GMP, etc.), both domestic and foreign.
  • Operate in a safe and efficient manner and in compliance with the MMD QO Safety and Health Policy.



  • BS/BA degree in Engineering, Computers Science, Science or Business
  • Minimum 5 years relevant experience Supply Chain Management, Operations, Quality, and/or IT
  • Hands-on experience working in COMET SAP (e.g., creation and maintenance of master data / objects – not expense reporting)
  • Ability to navigate complex supply chains and be comfortable working in ambiguity 
  • Proven project management proficiency and driving process improvements; leading cross-functional projects/ teams with strong customer focus, inclusion, and collaboration with the ability to analyze complex business processes, develop and implement solutions, and communicate impact to stakeholders.
  • Proficiency using MS Excel and PowerPoint 
  • Pharma experience 
  • System admin experience - analytical, computer and data mining skills, including software packages used in the maintenance and analysis of data (COMET, SharePoint, Spotfire). Experience developing and delivering systems related training 
  • Ability to work independently and collaboratively to solve for complex problems, coach/mentor team members and customers, and ensure compliance to processes
  • Navigate in a complex environment with the ability to make ambiguous situations clear to stakeholders (e.g., process mapping, PowerPoint)
  • Strong communication and escalation skills
  • Six Sigma / MPS 
  • Ability to work independently and interact with all levels of the organization
  • Working in a cGMP environment with a focus on Data Integrity

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life. 


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Visa sponsorship is not available for this position.


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Job: External Manufacturing
Other Locations:
Employee Status: Regular
Travel: Yes, 5 % of the Time
Number of Openings:
Shift (if applicable):
Hazardous Materials:
Company Trade Name: Merck
Basic Qualifications