Senior Manager - Patient Support Data Intelligence Job:
Novo Nordisk

Novo Nordisk
plainsboro New Jersey
About the Department
At Novo Nordisk, our Finance and Operations team works to provide strategic direction to the company, ensuring that everything we do is viable and built to last. Overseeing and safeguarding Novo Nordisk Inc (NNI’s) short and long-term planning, Finance and Operations works closely with teams across the organization to develop strategies and business plans, monitor industry trends and provide operating recommendations. We regulate accounting, uphold workplace safety, manage our supply chain and sampling, support technology, maintain our facilities and assure the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent. And we reward hard work and dedication with the opportunity for continuous learning and personal development. Are you ready to realize your potential?

The Position
The Senior Manager, Patient Support Data Intelligence is responsible for process improvement, technology, analytics and reporting initiatives across the NovoCare® Patient Affordability and Access Support Platform. Oversight, maintenance and ongoing enhancements related to the Patient Support Programs data sources and associated databases. Supporting initial and ongoing customer support and communication channels related to the NovoCare® Patient Support Programs. Management of relevant data sets includes: compliance and database information integrity, program tracking, metrics, analysis and reporting. Establishes an operational approach along with systems and documented procedures and processes to ensure appropriate operational execution.

This position reports to the Associate Director, Patient Affordability Navigator. Other key relationships include interactions with Commercial Insights & Analytics leadership and direct reports, Information Technology, Data Governance, Compliance, Quality, Legal, and other NNI and global stakeholders.

Essential Functions
  • Determine and implement Patient Access and Affordability strategies consistent with the Patient Support Programs Circle of Excellence (COE) functional and corporate goals
  • Develop and implement capabilities and infrastructure for the execution of Patient and Healthcare Professional (HCP) PSP RM programs through establishing system requirements, processes, procedures, preferred supplier identification and aligned to future capability roadmap
  • Connect with stakeholders on reporting requirements, report delivery and overall performance management
  • Optimization, visualization and automation of performance reporting. Preparation of ad hoc analyses and advanced projections by use of additional software and programming
  • Liaise with and/or manage vendors and corporate partners related to Patient Support reporting, data and database management as appropriate
  • Oversee relationships with agencies and database partner in the execution of multi­channel, customer initiation and adherence support tactics, working with various internal stakeholders and functions
  • Helps identify work-process efficiencies across Patient Support and any relevant Commercial Operations
  • Prepare reports and other documentation to assist with audits and inspections, both internal and by regulatory authorities
  • Responsible for the development of this area's programs and fully accountable for adherence to timelines
  • Design, develop and manage tools which are being used to facilitate business processes
  • Lead implementation of new or upgraded Patient Support Systems including requirements gathering, testing and validation activities
  • Serve as a superuser for the Patient Support programs database
  • Manage IT projects in coordination with IT, Global Safety and Product Safety Management to upgrade and improve the functioning of various safety systems
  • Define and document business rules, and operational standards, for efficient execution and management of patient affordability, access and product support communication requirements into technical specifications
  • Develop and manage project plan and timeline; ensure full alignment across internal and external stakeholders and partners
  • Maintain robust compliance, quality and privacy standards in handling customer information and programs
  • Manage and monitor ongoing projects, tasks, and ensures pull through of work requests including (not limited to): Manage Inbound and Outbound vendor data feeds. Program Troubleshooting: Provide ongoing support, insight and guidance regarding current program/operational status by way of daily interactions and weekly status calls
  • Provides guidance on execution strategy and approach, database functionality and support Reporting and Analytics (Business and Operations)
  • Oversees key supplier relationships for execution of Customer Relationship Management initiatives including SOW development, budget management, performance management and ad hoc issue resolution

Physical Requirements
0-10% overnight travel required.

  • A Bachelor’s degree required with a minimum of 8 years of experience in data management and reporting; advanced degree preferred
  • Knowledge of operating systems (Windows, Unix and Linux), relational database architectures, query languages and interfaces, standard programming environments, data integration tools, application integration solutions, and web-based information solutions
  • Computer programming experience
  • Documented experience in successful handling of change processes, in e.g., IT projects
  • Excellent oral and written communication skills
  • Previous pharmaceutical industry experience preferred
  • Proven ability to monitor, track and develop programs, and adhere to timelines
  • Proven experience developing successful data visualization tools
  • Strong analytical skills with a demonstrated ability to translate data into insights and actionable recommendations

Novo Nordisk is an Equal Opportunity Employer /F/Veteran/Disability/Sexual Orientation/Gender Identity.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Requisition ID: 60015BR
State/Provinces: Plainsboro
Job Category: Finance

Basic Qualifications