Hoag Memorial Hospital Presbyterian

Hoag Memorial Hospital Presbyterian
Newport Beach California

Full time, 1st shift opening:


Essential Functions


  • Responds to all Emergency Codes and assures proper data is collected and reported in a timely manner.
  • Recognizes unsafe situations and takes immediate action to resolve the issues wherever possible, and reports the situation from a safe distance while dispatching Emergency responders when it is not safe to intervene.
  • Conducts final release and mortuary escorts in accordance to defined Security Procedures.
  • Appropriately assesses and implements the use of restraints when assisting with agitated, confused or disruptive patient behaviors.
  • Demonstrate the proper handling and storage of patient belongings, valuables, and Lost & Found items, per the Security Department Procedures.
  • Demonstrates proper understanding of parking and traffic control per the Security Department Procedures.
  • Investigates, reports, and follows-up on all reportable incidents that occur and/ or pertain to departmental calls for service in a thorough and timely manner.
  • Submits well-written, complete, and detailed Security Incident Reports prior to the end of the shift.
  • Utilizes various departmental and organizational resources appropriately to ensure the effectiveness of stored records for later recall.
  • Maintains valid licensures and certifications required of the position.
  • Successfully completes a state and federal background check for access to the Child Care Center and Radiological Security Program.   


Career Development:

  • Demonstrates independence in pursuing own personal and professional development as it pertains to enhancing performance outcomes within the Organization.


Handling Stressful Conditions: 

  • Routinely maintains composure under stressful conditions, setting an example for the staff.  Consistently serves as a role model for staff; monitoring their interaction with other Organizational employees, patients and guests.


Problem Solving: 

  • Demonstrates the ability to resolve problems by going to the correct source (other Security Officers, Security Officer Lead or Security Manager).
  • Demonstrated problem solving ability based on organizational and departmental policies and procedures, or verbal consultation with the Security Leadership team.
  • Keeps the Security Manager informed of problems and/ or events as they occur.


Reliability & Flexibility:

  • Willingly accommodates changes in workload within the department. Adapts to changes or unusual circumstances to promote cooperation and minimize disruption to working environment.
  • Demonstrates the ability to complete assignments on time with minimal disruption to peers or department.
  • Position may require travel between various Hoag locations and its affiliates.
  • Maintains a working telephone number for efficient staff recall during Emergency conditions and ensures that departmental leadership is advised of any changes.


Security Officer II Job Functions:

  • Communicate effectively by radio; using proper radio etiquette, and conduct frequent radio checks to ensure serviceability at all times for officer safety.
  • Answers all incoming telephone calls and dispatches security personnel in an expedient and professional manner.
  • Effectively utilizes departmental databases to capture and record all Security calls for service and Emergency Responses that occur during the shift.
  • Demonstrated ability to navigate the Video Surveillance System for live and recorded video review in support of campus safety.
  • Effectively prioritizes calls for service and Emergency Responses to ensure the highest risk calls are handled in the most expedient manner possible.
  • Monitors and audits the serviceability of video surveillance equipment, recording devices, and other related equipment and supplies on a daily basis.  Immediately reports all equipment failures to the Security Manager for follow-up and repairs.
  • Effectively provide detailed information to local Law Enforcement, Fire Department officials, and/or other emergency personnel, upon request from Security Officers on-scene.
  • Maintains and ensures accuracy of badge procedures for contractors.
  • Support the Pay-to-Park program by answering customer questions and concerns, appropriately issuing validations, and effectively utilizes logs to record information.


Education, Training and Experience Required:


  • High School Diploma, or equivalent
  • Valid Bureau of Security and Investigative Services License: Security Guard or Proprietary Private Security Officer.
  • Successful completion of State and Federal Background Investigations.



  • Military, law enforcement, or other related work experience that relates to code enforcement
  • Minimum of 1 year of Healthcare Security experience, preferably in a hospital environment.


Skills and Other Qualifications Required:


  • Current California Driver's License
  • Record must be free from convictions or any felony/misdemeanor involving moral turpitude and excessive traffic violations.
  • Successful completion of State and Federal Background Investigations.
  • Working knowledge of Microsoft Office; including Word, Excel and PowerPoint.
  • Ability to work independently and make sound judgements during stressful circumstances.
Basic Qualifications