Scheduler Central, Presence St Joseph Medical Center, Joliet:
Presence Health

Presence Health
Joliet Illinois

Requisition ID: 44487

Location: Presence St Joseph Med Joliet

Location Address:
333 Madison Street, Joliet, IL  60435-8200 United States (US)


Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Evening


Accepts and processes requests to schedule outpatient tests/procedures using EMR Scheduling system. Strives to obtain accurate patient pre-registration data during scheduling process and performs patient pre-registration in addition to scheduling outpatient tests/procedures in EMR system.  The Central Scheduler facilitates a coordinated patient schedule per internal departmental procedures and protocols and hospital departmental requirements.  In addition to verifying patient insurance benefits, the central schedule follows revenue cycle policy for adherence to patient financial clearance.  Answers patient questions regarding their test(s) and/or procedure(s) or recommends that patient calls physician for further clarification.



  1.  Maintains established departmental policies, procedures, and objectives; assists in the care and maintenance of departmental equipment and supplies; demonstrates knowledge of the current functionality of Revenue Cycle computer systems; and promotes a harmonious working environment.


  2. Schedule all patients for outpatient procedures including radiology, special procedures, surgical procedures, cardiology, pulmonary and laboratory. Ensure the prevention of double-booking procedures and reschedule and cancel patient appointments as required.


  3. Provide instructions to prepare patients for examination, procedure and financial requirements. Prepare and mail patient itineraries or notices as required.


  4. Pre-register outpatients for outpatient clinical, diagnostic and surgical encounters and pre-admits inpatients for inpatient stays. Complete pre-registration and pre-admission questionnaires. Verify insurance requirements and request non-covered fees.


Education and experience:


  1. Education: High school diploma or equivalent education/experience; some post high school education preferred.


  2. Work Experience: One to three years prior hospital or physician business office or comparable payer work experience preferred.


  3. Minimum typing speed of 40 WPM with accuracy implied. Ability to communicate effectively.


  4. Working knowledge of medical terminology and basic anatomy is preferred. Thorough knowledge of third party payers, billing requirements and reimbursement methods preferred.


  5. Must have the ability to communicate effectively in English; bilingual language skills are helpful.



Business Unit: Corporate (LRHC and LPH)


EOE of Minorities/Females/Vets/Disability

Basic Qualifications