Registration Associate - PRN - Dental:
Children's Healthcare of Atlanta

JOB SUMMARY

Communicates with patients, families, physicians, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denial. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, charge entry, scanning, and point-of-service collections.  

EDUCATION

• High school diploma or equivalent

CERTIFICATION SUMMARY

• No professional certifications required

EXPERIENCE*

• One year of experience in registration preferred or an assigned clinical discipline or completion of an externship program approved by Children’s

PREFERRED QUALIFICATIONS*

• College degree
• Certified Patient Account Representative (CPAR) or Certified Healthcare Access Associate (CHAA)
• Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals

KNOWLEDGE SKILLS & ABILITIES*

• Knowledge of medical terminology
• Must be able to type 45 words per minute
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating
• Excellent verbal/written communication skills
• Excellent customer service skills
• Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends, and major and minor holidays
• Ability to travel around Metro Atlanta as needed to support multiple locations or different departments

JOB RESPONSIBILITIES*

1. Interviews patients and families to obtain complete and accurate demographic and financial information and ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
2. Enters data into system for registration, billing, patient tracking, charge capture, and reconciliation in a fast, efficient way to minimize patient wait times.
3. Confirms insurance coverage and obtains authorizations if applicable.
4. Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
5. Assists Appeals department to provide all related information to overturn claims denial if applicable.
6. May observe and interact with patients upon check-in and notify clinical staff for immediate intervention if indicated.
7. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require.
8. Initiates and executes daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient’s primary care provider and/or specialists as necessary.
9. Provides release of medical information as required.
10. May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail.
11. Schedules patient appointments when needed, including referral from faxes, phones, or other instructions and contacts physician offices to resolve discrepancies.
12. Coordinates all aspects of scheduling including procedures, provider visits, and use of resources.
13. Attends and participates in department meetings according to department standards and may serve on committees representing the department which could include multi-disciplinary quality and service improvement teams.
14. Assist Supervisor and/or Manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
15. Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.

SYSTEM RESPONSIBILITIES*

Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.

Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

PHYSICAL DEMANDS*

WORKING CONDITIONS*