Regional Program Manager, Western US:

Seattle Washington

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Purpose of Position: This is a client development position. The regional program manager is responsible for improving the ES Relationship and developing new methods for maximizing revenue potential in a geographical area. The territory can be as specific as a city or as broad as a group of states. Regional program manager will manage finanical aspects of our business, monitor costs and suggest changes to operations to improve profits; and develop effective ways to market products into a territory. The regional program manager must develop strong relationships with all of a customer decision makers; learn the way(s) that customers do business; develop an understanding of how customers interact in the marketplace; know how the competition relates to clients; and find ways to maintain productive relationships with each client. 


Territory Covered: WA, OR, ID, CA, NV, UT, AZ

Position Location: Flexible; Preference is that person is located in market covered

Major Responsibilities 

Ongoing Tasks

  • Conduct all business activities in a manner consistent with Corning’s corporate values and Code of Conduct. 
  • Engage with customer(s) to insure needs and expectations are met. 
  • Devise Territory marketing plans in conjuction with commercial sales and marketing managers 
  • Conduct quarterly business reviews with Engineering Services, Commercial Account Management and with customer management. 
  • Assist in developing new revenue generating programs in Territory 
  • Monitor and manage performance metrics across all business aspects including internal, vendor and customer related financials 
  • Communicate ES business plans for the territory, resource requirements, and timing for new programs. 
  • Provide feedback to PMO management regarding subcontractor capacity constraints, capabilities and work performance. 
  • Make recommendations concerning the awarding of subcontracted business. 
  • Use PS administrative systems, procedures and forms necessary to maintain uniform records systems, facilitate order, invoice and payment processes on a consistent basis. 
  • Maintain documentation files for assigned territory. 
  • Maintain and monitor morale of all assigned field support personnel. 
  • Aptitude for problem solving at the Executive level 
  • Conduct resolution of conflicts/resource shortfalls through prioritization that takes into account: strategic value, customer expectations, legal obligations, deadlines and probability of success. 
  • Develop forecasting of project resource and material requirements and effectively meet the forecasted demand through combined use of fixed and scalable resources. 
  • Provide regular status updates to assist Operations in the forecasting of project revenue and costs. 
  • Assist in the collection of territory-related metrics for the monthly PS operations review to ensure that the Operations group is on track to meet/exceed objectives. 
  • Participate in Continuous Improvement projects to increase PS efficiency, capacity, safety, and quality. 

Equipment Used

  • Personal computer (PC), and Plotter/Printer. 
  • Software: Word, Excel, PowerPoint, MS Project, AutoCAD, MS Visio. 
  • OTDR, optical power meter, fusion splicer, field connectorization kits and other optical cable installation and test equipment. 
  • Company vehicles and other installation tools. 
  • iBWave Unity 

Personnel Indirectly Managed

  • Field Project Managers 
  • Field Engineers 
  • Technicians 
  • Contractors 
  • Vendors 
  • Trailblazers 
  • Other project related field resources 

Knowledge & Skill Requirements

  • Bachelors Degree in Management Preferred. 
  • Five years experience in Telecommunication and/or Project Management preferred. 
  • Experience in Account Management preferred. 
  • Previous experience with COC optical products is desired. 
  • Remote work experience entailing program planning, cost management, documentation, and relationship management. 
  • Strong interpersonal and communications skills. 
  • Strong organizational and planning skills. 
  • Working knowledge of MS Word, Excel, PowerPoint, MS Visio and/or graphics drawing programs is a plus. 
  • Fluent in English. Ability to speak other languages is a plus.
  • • Willing to travel extensively. Requirements are 75% or more of time spent traveling. 

Additional Requirements: Person must be willing to remain in this position for a minimum of two years.

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

Basic Qualifications