Regional Account Manager:

Denver Colorado

PharMerica Corporation is a premier institutional pharmacy services provider, dedicated to providing quality patient care and innovative pharmacy solutions to institutional customers and patients in long-term care settings. With nearly $2 billion in annual revenues, PharMerica is one of the nation's largest institutional pharmacy companies. PharMerica operates more than 100 institutional pharmacies in 45 states and serves nursing facilities that care for approximately 350,000 patients.



Essential Functions:

  • Responsible for routinely meeting with and communicating to customers to determine overall customer satisfaction with PharMerica, to strategize on cost-management programs and effectively solicit customer feedback. Coordinates intervention and generates innovative approaches and solutions to business issues in a cross-functional manner. Works with clients and PharMerica management to develop and maintain client business plans.
  • Responsible for conducting Quarterly Business Reviews (QBR) with current customer base in cooperation with the Account Management team to demonstrate value and uncover areas of opportunity to create additional value both financially and operationally for defined current customer base. 
  • Works with Regional Vice President of Sales and Account Management Team to develop and implement internal corporate customer initiatives for our strategic Long Term Care customers.
  • Works with Client Services, Clinical and Operations to develop and implements internal corporate initiatives that assure core process success, regulatory compliance and fiscal stability of account.
  • Works with the Regional Vice President of Sales and Account Management Team to assist with the negotiation of contract renewals with customers, usually at the Owner and Administrator level.
  • Works with customer management/ownership to identify and capture new business opportunities through implementation of growth strategies within client base. Communicates with the customer key management/ownership team in developing and negotiating customer service levels and ensuring that PharMerica is maintaining its commitment on deliverables. 
  • Takes lead role in assuring PharMerica operational and clinical updates are proactively communicated and insure that customers have opportunities to provide input prior to implementation, and document customer activity in customer relationship management tool in a timely manner.
  • Works with the Marketing Department to accumulate and analyze information, and customer feedback through survey and data analysis in order to respond to / anticipate customer needs.  Jointly create plans to track progress and results.
  • Performs other tasks as assigned.
  • Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Minimum Qualifications:

    Education/Learning Experience:

  • Required:  Bachelor’s Degree or equivalent experience in LTC, or professional healthcare



  • Work Experience

  • Required: 1-2 years of prior service/account management experience
  • Desired: Customer support role in a healthcare setting, LTC operations and/or Clinical


  • Required:  Basic computer skills, CRM management skills, spread sheet analytics.
  • Desired:  Understanding of price and impact on profitability. Understanding of accounts receivable trends and days sales outstanding

    Behavior Competencies

  • Required:  Customer Service Orientation, Adaptability, Sales Process Methods, Product/Service Knowledge, Oral and Written Communication, Planning/Organizing, Strong Work Ethic, Detail.  Desire to relocate for career advancement opportunities.



Accelerate Your Career with PharMerica!

Basic Qualifications