Quality Improvement Facilitator - Risk Management:
Carilion Clinic

Carilion Clinic
Roanoke Virginia
Job Summary

Be at your best with an organization that equips you to do so.  Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.


The Quality Improvement Facilitator - Risk   partners closely with the Patient Advocacy department as a clinical resource and assists with clinical investigations/reviews in an efficient, effective and timely manner. The facilitator collaborates with the clinical risk team to develop, coordinate and administer systems for risk identification, investigation and reduction. The Quality Improvement Facilitator-Risk will work closely with other departments as needed to ensure the departmental strategies and goals are upheld and communicated.


Serves as the primary liaison between Clinical Risk Management and Patient Advocacy. Conducts clinical reviews and/or audits in response to patient complaints and grievances in a timely and efficient manner, including the coordination of response letters to patients as required. Uses organizational and project management skills, clinical knowledge and presentation skills to advance goals.  Communicates progress to key stakeholders.  Meets expectations of the Carilion Risk Management Advisory Committee.


Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

Minimum Qualifications

Education: Bachelor’s Degree in Nursing or related field required. RN license with 5 years of related experience may be considered.  Master’s Degree Preferred/ Preference will be given to Registered Nurses with diverse clinical experience and/or experience in Quality Improvement, Patient Safety or Risk Management. Legal or Risk Certification preferred


Experience: Five years’ experience in clinical setting or demonstrated skill leading quality and/or patient safety improvement projects in complex organizational environments preferred


Licensure, certification, and/or registration: Certification required – defined by area:  CPHRM (Certified Professional in Healthcare Risk Management) or CPPS (Certified Professional in Patient Safety) preferred.  Must have plan to obtain at least one of these certifications within 2 years of hire.


Other Minimum Qualifications: Excellent written and oral communication skills. Excellent letter writing ability. Excellent interpersonal skills, organizational ability, and initiative. Thoroughly understands CMS guidelines, particularly related to grievance management. Proven ability to understand and apply analytical tools and make process improvement recommendations. Must be familiar with Microsoft Office, EPIC and RisKonnect software and able to learn other software as needed.  Good project management and team dynamic skills in order to facilitate change and achievement of defined outcomes.  Must be able to work with minimal amount of supervision. 

Our Values

Below are our core values that we strive to embody and expect of all our team members:

CommUNITY:  Working in unison to serve our community, our Carilion family and our loved ones.

Courage:  Doing what’s right for our patients without question.

Commitment:  Unwavering in our quest for exceptional quality and service.

Compassion:  Putting heart into everything we do.

Curiosity:  Fostering creativity and innovation in our pursuit of excellence.



Requisition Number: 54714 
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital 
Shift: Day 
Shift Details: Monday - Friday w/ various hours as needed
Recruiter: DANA E JOHNSON 
Recruiter Phone: 540-983-4006 
Recruiter Email: [email protected]

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning
hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Basic Qualifications