Provider Liaison-Alexandria, VA:

Field Based

Help us transform patients' lives.

At UCB, we put our heart, soul and skills into making a difference for people living with severe disease.  Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in this pioneering adventure?

Provider Liaison- Alexandria, VA

The Provider Liaison amplifies and strengthens the matching of UCB therapeutic options with appropriate patients in assigned accounts and territory through strong collaborative relationships with key HCPs.


Major Accountabilities

Key Activities:

PE2: Acts as SPOC for independent HCPs 

PE3: As part of a multidisciplinary team coordinate stakeholder management in a community based environment. This role focus primarily on driving value through interacting with HCPs in the community.

Through strong business relationships with HCPs and deep knowledge of UCB solutions matching the right therapeutic solution to the right patient at the right time

Tailors omni-channel tools to impact HCPs based on individual preferences

Defines and executes an impactful tactical plan within territory of responsibility

Ensure UCB Operational Compliance to the highest professional standards.  The expectation is that compliance is a part of how we operate.  Compliance violations may lead to disciplinary action including impact on annual appraisals.  Adherence to compliant behavior is an expectation at UCB.

Key Deliverables:

Support HCPs to provide optimal care

Important Interfaces:

Other stakeholder facing roles

Enabler roles e.g. Omni-channel Manager and Neurology Solution Manager

Part of local / regional multidisciplinary team


Competencies & Proficiency Levels

Medical, scientific and therapeutic area expertise

Level 2: Manages and improves

Identifies and analyzes medical, scientific and therapeutic area opportunities and problems, and make proposals for appropriate improvements. 

Acts as a subject area expert and creates awareness of patient journeys, unmet needs and therapeutic area-related topics.

Actively contributes to and takes responsibility for patient solution development and implementation.

Health Ecosystem awareness and shaping

Level 1: Understands and contributes

Analyses changes and trends in health ecosystems, policy and legislation, and identifies new developments that optimise patient access.

Identifies and maps the key influencers in the healthcare environment.

Understands the health ecosystem and how it changes over time, and uses that to inform access strategy and planning

Business and financial acumen

Level 2: Manages and improves

Understands the implications of new issues and trends on the stakeholder’s business, leading to a deeper understanding of the stakeholder’s business and strategy.

Has a deeper understanding of relevant metrics important to the stakeholder.

Considers the impact on and alignment with the organization when setting goals, making decisions and organizing activities and uses knowledge of drug life cycle to inform decision-making.

Strategic Planning

Level 1: Understands and contributes

Contributes to the creation and maintenance of partnerships and novel ways of interacting with stakeholders.

Identifies networking opportunities to enhance the value offering to patients.

Understands the internal organization and communicates effectively across the internal matrix, and strives to understand alternative perspectives.  

Patient Value Engagement

Level 1: Understands and contributes

Understands the need for patient insights in engagement with regards to the patient journey including unmet needs, preferences, and behaviors.

Establishes a teaching position to deliver patient value perspectives beyond basic information on industry and therapeutic trends, or the stakeholder’s own business.

Uses standard language and information that is less specific to the stakeholder’s business, practice, or role.

Understands the need to align with the stakeholder's readiness to proceed, but may leave conversations open-ended without clarity on next steps.

Represents the patient unmet needs during stakeholder engagements.

Delivering impactful results

Level 2: Manages and improves

Estimates value or probability and degree of growth potential.

Manages available resources and processes needed to secure them and considers patient value when making resource decisions.

Generally reviews plan outcomes and update plans accordingly.

Learning from experience

Level 2: Manages and improves

Coordinates and synthesizes thinking around innovative solutions.

Identifies and assesses risk and incorporates appropriate risk mitigation activities into strategies and actions

Challenges and investigates new approaches to measure long-term value.

Working together

Level 2: Manages and improves

Creates patient-centric account plans that also specifies the impact on stakeholder’s objectives (i.e. therapeutic outcomes, professional priorities, etc.).

Actively prepares account strategies based on stakeholder segmentation and specific stakeholder needs or objectives.

Manage regular and ongoing access to all stakeholders relevant for this role as being part of the decision making process. 

UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people living with severe disease.

With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a ‘can-do’ attitude can thrive.  Thinking holistically, working together, championing change, delivering impactful results…these are some of the key competencies we are constantly developing, and looking for, at UCB.

UCB and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.  Minority/Female/Disability/Veteran

Basic Qualifications