Description
JOB SUMMARY The pharmacy technician in Specialty Services will function as a liaison between pharmacy and ambulatory clinics to maximize patient care and satisfaction. Provide patient education, call back, and refill telephone services while tracking patient status through pharmacy clinical documenting software according to available policies and protocols. Triage clinical and access issues to clinical pharmacist when appropriate. DUTIES AND ESSENTIAL FUNCTIONS Provide insurance benefits investigation services Utilize clinical documentation to obtain prior authorization approval Utilize manufacturer hubs to assure REMS and other dispensing requirements are met Negotiate with payers for 1st time emergency dispensations when possible Uses proper cash handling procedures including counting down cash register tills and managing charges associated with the specialty pharmacy program Properly identifies patient prescription insurance for claims processing Facilitates medication delivery to individuals and associated clinics as needed EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS Minimum requirement: High school diploma or GED. Maintains certification as a Certified Pharmacy Technician (CPhT). Maintains Kentucky Pharmacy state registration. Preferred qualifications: Six (6) months pharmacy experience WORKING ENVIRONMENT Constantly works near moving mechanical parts Constantly exposed to blood and/or body fluids and infection.# Occasionally exposed to toxic or caustic chemicals Occasionally exposed to risk of radiation The noise level in the work environment is usually moderate. PHYSICAL DEMANDS Occasionally required to maintain in a stationary position (standing or sitting). Frequently required to walk and move about. Frequently required to operate a computer and other equipment. Frequently required to use fine motor skills to handle and operate instruments/devices. Constantly required to lift and/or move items up to 10 pounds. Frequently required to lift and/or move items up to#50 pounds. Occasionally required to lift and/or move items up to 100 pounds. Constantly required to communicate with patients and other care team requiring talking and hearing.# Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception. Occasionally required to position self in order to meet patient needs.
