Description
Rev 02/2022
Job Title: Pharmacy Technician/Clerk
Reports to: Chief Pharmacist, Staff Pharmacist
Status: Non-Exempt
Summary
The Pharmacy Technician will act as a patient advocate by ensuring that patients follow their drug therapy plans as prescribed. This is done by assisting the Chief Pharmacist/Pharmacist in duties of preparing and distributing prescription medications that are within the scope of Lewis Drug policy and state and national regulations. This position will perform Clerk duties as well.
Essential Duties and Responsibilities
* Provide prompt, friendly customer service to all patients in the pharmacy and customers throughout the store
* Learn Lewis Drug policies and procedures and perform them daily
* Establish and maintain good relationships with physicians and other healthcare providers
* Answer patient questions and troubleshoot and/or resolve them promptly
* Answer phone calls promptly and in a polite manner
* Assist in all customer service situations and finish customer transactions using the register
* Obtain and maintain pertinent information from patients so as to fill prescriptions accurately and efficiently
* Maintain the confidentiality of patients' private medical information according to the HIPAA Act
* Process new and refill prescriptions within scope of practice
* Prepare paperwork and compile medications for delivery and mail out orders when needed
* Manage and serve drive-thru patients in an efficient manner (if applicable)
* Report any medication error to proper personnel
* Ability to log into a variety of software systems to perform daily technician functions
* Perform daily maintenance of automated devices within the pharmacy
* Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations
* Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities
* Perform additional duties as assigned by the Chief Pharmacist/Pharmacist
Additional Requirements
* Ability to learn knowledge of basic drug terminology
* Ability to learn differences between brand and generic drugs
* Perform basic pharmaceutical calculations (addition, subtraction, multiplication, division, some algebra)
* Ability to multi-task and pay attention to detail
* Work effectively as part of a team to support the entire pharmacy, as well as individually
* Possess good organizational and time-management skills
* Ability to communicate effectively, both verbally and in writing
* Learn new software systems and type (data entry) accurately and efficiently
* Dependable in attendance and job performance
* Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members
Education, Experience, and Licensure
* Successful completion of an approved/accredited pharmacy technician program desired but not required
* Register as a pharmacy technician with the State Board of Pharmacy
* SD-Must have a high school diploma or GED and must register within 30 days of employment
* MN-Must be 18, have a high school diploma or GED, and must be registered prior to first day worked
* IA-Must be able to meet nationally recognized certification requirements, and must be registered prior to first day worked
* Become a nationally certified pharmacy technician
* SD-within 2 years of registration with the Board of Pharmacy
* MN-within 1 year of registration with the Board of Pharmacy
* IA-within 1 year of registration with the Board of Pharmacy
* Complete yearly CEU requirements to maintain active license
Physical Requirements
* Must be able to stand for long periods of time and move quickly from one workstation to another
* Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)
* Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels
* Ability to lift/move items up to 50 lbs occasionally, up to 20 lbs frequently, and up to 10 lbs constantly
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction
* Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision
* Must have ability to communicate verbally with staff and patients
* Must be able to handle multiple tasks in a fast paced setting (filling scripts, answering phones, waiting on patients, etc.)
