Description
Mass General for a limited time is offering up to a $2k sign-on bonus for Pharmacy Technicians.
Sign-On Agreement Terms
* 12-month work commitment
* Full payment distribution at 90 days postdate of hire
* Agreement authorizes repayment if work commitment not fulfilled
* No eligibility for internal transfers, individuals who have already accepted offers or internal employees of Mass General Brigham system
* Pro-rated based on hours worked per week
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Pharmacy Technician Supervisor is a member of the pharmacy leadership team and is responsible for supervising the inpatient pharmacy technician workforce and overseeing the operations of the inpatient pharmacy. This individual must understand and be proficient in the pharmacy technician responsibilities in the central pharmacy unit dose distribution area, inpatient pharmacy compounding facilities (sterile and non-sterile), and the operating room pharmacy. The Technician Supervisor also oversees the activities of decentralized pharmacy technicians and the pharmacy medication delivery system. The Pharmacy Technical Supervisor will actively monitor and, when appropriate, implement improvements in staff performance and operational workflows. This individual will hold staff accountable for performance and behavior, and will set the standard for excellence for the inpatient pharmacy patient care services.
The Pharmacy Technician Supervisor is an integral component of the inpatient pharmacy leadership team. The Technician Supervisor reports to the Pharmacy Operations Managers, and works closely with other supervisors and managers to advance the practice of pharmacy technicians and pharmacy services throughout the institution. This supervisor is a member of a team of supervisors who jointly provide supervisory oversight of the 24 hour operation of the inpatient pharmacy. Together, these supervisors collaborate to ensure personnel are properly trained and performing at a high level, the pharmacy work areas are appropriately maintained, the medication distribution system is operating reliably and efficiently, and all legal and regulatory requirements are continuously met. The Technician Supervisor will also work with the Associate Chief of Pharmacy, Inpatient Operations and the inpatient pharmacy operations leadership team in the development of goals for the department and work with other managers and colleagues throughout MGH to facilitate the accomplishment of these goals.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Works with Operations Managers and directs and supervises the activities of staff who work within assigned areas
Assists in defining and overseeing Department and area-specific goals on a continual basis
Develops pharmacy technician staffing schedule and oversees pharmacy technician staffing models and daily coverage of operational areas
Monitors staff attendance and punctuality, ensures the accuracy of employee timecards and leave records, and documents and corrects attendance issues as necessary
Oversees pharmacy staff development and promotes the advancement of pharmacy technician staff when appropriate
In partnership with operations managers, is accountable for the daily performance of the inpatient pharmacy medication preparation and dispensing activities
Monitors staff performance and behavior, completes personnel performance evaluations and implements performance improvement and corrective action plans when necessary
Manages the recruitment and retention of competent Pharmacy Technicians and Pharmacy Interns
Oversees and supports technician training programs and is responsible for evaluation and documentation of staff competency
Assists with new employee orientation in the inpatient operational areas
In collaboration with Operations Managers, monitors operational efficiency and performance of the inpatient pharmacy by assisting in the development and oversight of operational metrics
Utilizes principles of change management to effectively implement continuous process improvements throughout the inpatient pharmacy areas
Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team
Identifies cost savings opportunities throughout the Department and is accountable for managing initiatives toward achieving and sustaining savings
Ensures pharmacy work areas are appropriately maintained, medication distribution systems operate reliably and efficiently, and all legal and regulatory requirements for medication dispensing and preparation are continuously met
Serves as a liaison to other pharmacy divisions, nursing and other clinicians across the institution
Is an active participant in Departmental meetings as a representative of the inpatient pharmacy
Is responsible for the appropriate utilization of capital and human resources
Acts as a positive role model for other staff members
Mentors other pharmacy technicians, elevating the standard of practice
Holds staff accountable to the expectations set by the pharmacy leadership team
Performs other duties as assigned by Pharmacy Managers and the Associate Chief of Pharmacy Inpatient Operations
SUPERVISORY RESPONSIBILITY:
Oversight of pharmacy technicians throughout inpatient pharmacy areas
Total FTE responsibility will total approximately 15-30 FTE of technical staff
FISCAL RESPONSIBILITY:
Actively manages human, capital, and operational resources for inpatient pharmacy service areas
QUALIFICATIONS:
REQUIRED:
* High school diploma
* Registration with Massachusetts Board of Pharmacy
* PTCB National Technician Certification
* Proficient use of MS Office applications and MS Outlook
PREFERRED:
* Baccalaureate degree or equivalent combination of education and experience
* One (1) year prior leadership/supervisory experience
* Prior personnel scheduling experience
* Experience (3-5 years) working in an institutional/hospital pharmacy
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Effective interpersonal and communication skills
Attention to detail
Ability to work well on a team
Problem identification and solving skills
Decision making skills
Must operate with consistency and integrity
Ability to deal with emergencies and stressful situations
Exceptional customer service skills
Ability to motivate and lead others
Must be familiar with pharmacy automation systems (automated dispensing cabinets, carousels, dispensing robots, IV workflow software)
Ability to meet deadlines
Ability to clearly communicate expectations to staff and hold staff accountable when necessary
Must have a strong desire to continually learn and a progressive mindset of continual process improvement
WORKING CONDITIONS:
Must be able to lift to 20 lbs.
Must be able to stand or sit for extended periods of time
