Pharmacy Technician - SPE Refill Coordinator (11:30am - 8:00pm):

Refill Coordinator Responsibilities:Contact patients to set up prescription refills, communicating professionally at all times and complying with HIPAA regulationsSubmit for insurance re-authorizations as neededObtain necessary documentation from doctors' offices and/or patients, to include lab work, prescription refills, etc., while following all legal requirementsEnsure clinical compliance of patients by asking pre-determined questions and escalating to a pharmacist when necessaryRefer all clinical questions, situations, and responses to a pharmacist.Communicate professionally with both patients and doctor offices while following all legal requirements, to include state pharmacy regulations and HIPAAResponsible for maintaining relationships with doctor's offices to include:Appropriate communication with offices as required and permitted by lawCommunication with Regional Account Managers while adhering to HIPAA requirementsCustomizing services where possible in accordance with office preferencesStay up to date with appropriate level of clinical knowledge of applicable disease statesSupport other technicians, acting as mentor and trainer for new Refill Coordinators when appropriateAssist Team Lead technicians as neededCustomer service related skills:Strong Phone SkillsStrong ability to build and maintain working relationshipsAbility to manage difficult situationsAbility to relate, communicate and adapt to all demographic typesVery organizedStrong ability to follow direction and learnPatient and caringSpeaks clearlySpecialty Pharmacy Related Competencies:Maintain knowledge of and comply with the regulatory guidelines and standards of practice of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA - as they apply to RX support staffCommunicate with physicians, patients and insurance companies within legal limits according to stateTriage patient and pharmacist related questions and channel to the appropriate personComplete production/dispensing/shipping duties in an accurate and timely manner as permitted by law and under the supervision of a pharmacistAdditional duties may be assigned by managementData entry related duties:Process all faxes and E-script ordersManage and process all refillsInput all demographic and insurance informationVerify eligibility and specific drug coverageWork on prior authorizations and insurance over-rides (Fill out forms and keep an active database and files)Run appropriate labelsRefill remindersDelivery coordination remindersPersonality/ Qualities:Self-motivated, organized, and detailed orientedStrong communication and interpersonal skillsAbility to mentor and train othersCritical thinking and problem solving skillsCommon knowledge of office environmentTeam playerExcellent multitasking skillsAttendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Computer program Skills/ knowledge:Caretend, DocuTrack, Cover My MedsMicrosoft Office: Word/Excel/Outlook/ PowerPointEducation and QualificationsCertified Pharmacy Technician preferredAt least 1 year experience in Specialty Pharmacy preferredHigh School diploma or equivalentAssociate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Registration/certification as required by Board of Pharmacy