Pharmacy Technician:
AltaMed Health Services Corporation

AltaMed Health Services Corporation
Los Angeles California
OverviewUnder the direction of the Director of Pharmacy, this position will provide support to the clinical pharmacists at the Medication Adherence and Centralized Prescription Renewal Unit in managing the refill authorization process using approved guidelines and protocols.The Medication Adherence and Centralized Prescription Renewal Unit delivers enhanced refill and medication management services and improves operational efficiencies. This team will be based at the Monterey Park office and will receive phone call, faxes, and other forms of communication to process requests for prescription renewal. There is no a pharmacy located at this site, and handling of drugs is not within the scope of this role.ResponsibilitiesAssists in all aspects of processing prescription refill authorization requestsReceives customer/pharmacy/patient calls in a courteous mannerGathers appropriate contact information from caller and updates electronic medical record with appropriate call detailsUnder protocol, gathers information from electronic medical record regarding previous medication refills, previous and pending primary care provider appointmentsAssesses medication for inclusion in developed prescription refill center authorization protocol and refills medication following protocol criteriaAttempts to solve medication issues, including prior authorization forms, sending messages to providers via the electronic health record system for outstanding office visits, labwork, or contacting providers/clinics directly for questionsForwards refill request to clinical pharmacist for approval or further review if refill criteria is not met per protocolContacts patients to initiate or provide reminder for follow-up lab visits or office visitsProvides documentation in medical record and communication to prescriber as per prescription refill protocol.Maintains appropriate communications with patients to update on progress and status of requestPlays a key role in maintaining a high level of patient satisfaction by providing patients with exceptional customer service and serving as the liaison between patients, physicians and pharmaciesPerforms other duties as required.QualificationsHigh school graduate or equivalentPharmacy Technician certificationMinimum 1 year of experience as a pharmacy technicianBilingual English/Spanish preferred.