Description
Overview
Under the direction supervision of a pharmacist, the pharmacy technician aids the pharmacist in the receipt, preparation, and delivery of medication to patients, families, and/or care givers. The technician maintains a practice environment that is in accordance with Iowa Board of Pharmacy Rules, Joint Commission, USP, ASHP, DEA, and the FDA.
Why UnityPoint Health?
* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
* Benefits - Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you're in.
* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at .
Responsibilities
Essential Functions/Responsibilities:
Essential functions are the duties and responsibilities that are essential to the position (not a task list). Do not include if less than 5% of work time is spent on this duty. Be specific without giving explicit instructions on how to perform the task. Do not include duties that are to be performed in the future. Duties should be action oriented and avoid vague or general statements.
% of Time
(annually)
Technical Support
* Under the supervision of the pharmacist enters, labels, and prepares medication orders.
* Maintains patients profiles by adding/updating demographics, allergies, and insurance information
* Exhibits and maintains knowledge of the software, robotics, point of sale, and mailing systems utilized to prepare and dispense prescriptions, and over the counter products.
* Exhibits and maintains extensive knowledge in processing insurance claims and reimbursement procedures.
* Assists in maintaining adequate stock levels of pharmaceuticals and supplies through established inventory procedures. Communicates unusual usage patterns to supervisor and inventory staff.
* Assists in the management of 340B and Pharmacy virtual and on-hand inventories.
40%
Departmental Support
* Promotes the development, preparation, implementation and attainment of departmental goals, policies, and projects
* Serves on departmental committees as assigned.
* Attends in-services, on the job training, and attends at least 75% of required department meetings.
* Performs departmental inspections and controlled substance verification as assigned
* Assists with the education, training or orientation of pharmacy technicians, and new hires.
* Communicates with pharmacist or supervisor as necessary when problems or unusual circumstances arise.
10%
Customer Service
* Assists patients who are dropping off and/or picking up prescription or non-prescription orders.
* Communicates effectively with staff, physician office personnel, and customers to provide timely service, accurate information, to reduce problems and minimize exceptions.
* Communicates with insurance carriers to resolved claim rejections, and communicates with insurance carriers to obtain refill authorizations.
* Triage incoming calls. Provide answers to routine pharmacy procedures and refers drug information questions to a pharmacist as appropriate.
* Enroll patients in the Med to Bed, including visiting patients on the floor to promote the program.
30%
Accounting Support
* Reconciles cash registers
* Prepares daily deposits
* Reconciles and records incoming insurance checks
10%
Basic UPH Performance Criteria
* Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
* Demonstrates ability to meet business needs of department with regular, reliable attendance.
* Employee maintains current licenses and/or certifications required for the position.
* Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
* Completes all annual education and competency requirements within the calendar year.
* Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
10%
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Demonstration of UPH Values and Standards of Behaviors
Consistently demonstrates UnityPoint Health's values in the performance of job duties and responsibilities
Foster Unity:
* Leverage the skills and abilities of each person to enable great teams.
* Collaborate across departments, facilities, business units and regions.
* Seek to understand and are open to diverse thoughts and perspectives.
Own The Moment:
* Connect with each person treating them with courtesy, compassion, empathy and respect
* Enthusiastically engage in our work.
* Accountable for our individual actions and our team performance.
* Responsible for solving problems regardless of the origin.
Champion Excellence:
* Commit to the best outcomes and highest quality.
* Have a relentless focus on exceeding expectations.
* Believe in sharing our results, learning from our mistakes and celebrating our successes.
Seize Opportunities:
* Embrace and promote innovation and transformation.
* Create partnerships that improve care delivery in our communities.
* Have the courage to challenge the status quo.
Qualifications
Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Education:
High School Diploma
Completion of pharmacy technician program at a community college
Or
Enrolled in pharmacy School
Experience:
Retail experience is desired
Pharmacy retail experience
License(s)/Certification(s):
Certified Pharmacy Technician
Iowa Registered Pharmacy Technician.
Knowledge/Skills/Abilities:
Read/Write/Speak fluent English
Technical aptitude
Mechanical aptitude
Basic Computer Skills using word, email, and web browser
Knowledge of Pharmaceutical technology
Knowledge of Medical Terminology
Other:
Use of usual and customary equipment used to perform essential functions of the position.
