Description
Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.
This is an onsite position in Knoxville, TN
University Pharmacy is an outpatient pharmacy located on the lobby level of The University of Tennessee Medical Center. Our focus is to provide excellent service to our fellow team members and our patients discharging from the hospital.
1. Responsible for the evaluating preparing and dispensing of medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements.
2. When possible, performs medication reconciliation processes to extend a seamless continuum of care for patients upon discharge.
3. Ensures and behaves with a focus on excellent customer service and clinical care.
4. Consults with patients regarding individual medications or supplies prescribed, including dosage, frequency, specialized requirements and possible drug interactions.
5. Interacts closely with individual patients in order to answer all questions and/or concerns regarding their medication therapy.
6. Reviews and evaluates patient's plan of care for therapeutic appropriateness.
7. Participates in achieving business goals and metrics for the ambulatory pharmacy, including assisting in marketing events and promotions.
8. Assists in the fiscal management of the ambulatory pharmacy to optimize profits and control expenses for the ambulatory pharmacy consistently consulting with the other relevant managers and directors.
9. Assists with managing all functions for the ambulatory pharmacy technicians such as hiring, training, terminating, and performance management.
10. Monitors the overall performance of all ambulatory pharmacy staff members to ensure compliance with regulatory and organizational policies, practices and approved pharmaceutical dispensing processes.
11. Assists in maintaining and executing all established procedures concerning quality improvement, quality assurance, security of controlled substances, and record keeping.
12. Submits, reviews, and handles all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, follows up all such claims deemed inappropriate.
13. Establishes, supervises and maintains all pricing tables, special tier pricing and related pricing structures as deemed necessary for the operation.
14. Makes recommendations to the managers regarding any changes to improve operating procedures, or to improve and facilitate patient care.
15. Performs prescription verification of all prescriptions and provides technical guidance to pharmacy technicians.
16. Promptly and appropriately responds to patient inquiries, requests and issues when situations are escalated to a higher level of authority. Follows through on closing any outstanding patient concerns to provide a superior level of customer care.
17. Provides consultation on pharmacy and therapeutic matters to various levels of organizational personnel.
18. Assists and reviews daily reporting and scheduling of hours worked for the pharmacy technicians to include sick time, vacation time, personal and holiday time and adjusts scheduling as appropriate to assure optimal patient care is maintained.
19. Supervises activities relative to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance.
20. Participates in departmental meetings and in-service training for pharmacy technicians.
21. Works collaboratively with organizational personnel on quality, satisfaction, service excellence, clinical care, etc. as needed.
22. Performs related duties as assigned.
What your background should look like
Normally requires Bachelors of Science Degree or Pharm D degree from an accredited School of Pharmacy a Degree in Pharmacy from an accredited College of Pharmacy; current, unrestricted pharmacist license through the appropriate state board of pharmacy. Also requires broad training and/or experience in the fields of business administration, sales, marketing, information technology and retail/ambulatory pharmacy. Normally requires zero (1) to three (3) years of directly related and progressively responsible retail/ambulatory care pharmacy experience.
1. Ability to communicate effectively both orally and in writing
2. Ability to work quickly and accurately under time and volume constraints
3. Strong leadership skills
4. Strong interpersonal skills
5. Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
6. Familiarity with pharmaceutical products, services and drug interactions
7. Strong organizational skills; attention to detail
8. Good analytical skills
9. Knowledge of Microsoft Word, Excel, PowerPoint and Outlook
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
Schedule
Part time
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
