Patient Financial Services Manager - PHMG Cash:

Vancouver Washington

PeaceHealth is seeking a Patient Financial Services Manager - PHMG Cash for a 1.0 full time equivalent Exempt position. This position will be working Day shift with shift durations of Variable.

Req ID: 159426



Manages the coordination of patient financial services or patient admitting and project management activities with responsibility for results including costs, methods, and staffing.  Accountable for achieving financial performance targets and supporting Revenue Cycle processes across PeaceHealth.  Works collaboratively with managers and leadership across the organization to ensure successful implementation of revenue cycle processes to develop and sustain high performance work teams and practices that consistently achieve service standards and customer and clinician satisfaction.



  1. Responsible for directing and coordinating the overall functions related to assigned revenue cycle department to ensure maximization of cash flow while improving patient, physician, and patient experience.
  2. Plans, organizes, and directs department activities.  Develops goals and objectives.  Reviews department performance and effect changes as needed to improve services, and compliance to regulatory requirements.
  3. Motivate, facilitate, mentor and coach teams to deliver high quality, cost effective services.  Support leadership in the implementation and sustainment of the performance management program which consists of adhering to job priorities, productivity, and quality standards.
  4. Develops continuous education and training programs for the career development of staff. 
  5. Recommends selection of caregivers. Monitors and evaluates performance and accountability of staff.  Evaluates competence and initiates performance improvement plans to develop caregivers.  Provides meaningful and constructive feedback. Coordinates the use of Corrective Action Plans for benchmark outliers.
  6. Utilizes metrics, data, and analytics to measure and deliver performance that meet or exceed best practice national benchmarks in the management of functional area.
  7. Manages the preparation and recommendations of the department budget.  Evaluate and justify equipment and supply needs.  Projects the department’s growth and needs for future planning.  Maintains complete and accurate documentation of monthly expenditures for FYI budget.
  8. Monitors production statistics and performs assigned audit to assure billing accuracy, timeliness, and compliance to the billing standards. 
  9. Responsible for coordinating performance standards with PeaceHealth benchmarks established by the system team.
  10. Works with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services and operations of the department.
  11. Performs other duties as assigned.


QUALIFICATIONS Required unless otherwise stated:


  • Bachelor’s degree required or a combination of education and professional experience that provides the incumbent with the requisite knowledge, skills, and ability to successfully perform the job.



  • Minimum of 5 years revenue cycle experience within a hospital or health system setting.
  • Minimum of 2 years of leadership experience required.
  • Demonstrated knowledge of Epic preferred.
  • This position is specific to physician cash posting. Experience with physician billing is preferred.



  • HFMA, MGMA or AHIMA certification desirable.
  • Epic certification in one or more hospital claims processes preferred.



  • Ability to deliver financial results for areas of accountability.
  • Thorough knowledge and understanding of accounting and financial reporting policies and procedures in a hospital or clinic environment.
  • Knowledge of current applications and trends in information technology.
  • Demonstrated knowledge and experience of relevant systems.
  • Experience with system analysis, requirements, design, configuration, testing, deployment, and process/quality improvement.
  • Must have working knowledge of EMR and Revenue Cycle tools.
  • Must be detail oriented and well organized.
  • Proven team leadership skills.
  • Effective communication skills, both oral and written.
  • Proficient computer skills including MS Office applications.



  • 24-hour responsibility of department – applies to Patient Access only
  • Manages the workflow and procedures, with Admitting Department and the coordination of procedures with other hospital departments.



  • Work requires fairly light physical exertion from up to 65% of the time.  
  • Ability to lift objects weighing 30 lbs. or less.      
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Job duties frequently require intense concentration and attention to detail (up to 65% of work time).


Please apply online to be considered. For full consideration of your skills and abilities, please attach a current resume with your application.


About PeaceHealth


PeaceHealth, based in Vancouver, Wash., is a not-for-profit Catholic health system offering care to communities in Washington, Oregon, and Alaska. PeaceHealth has approximately 16,000 caregivers, a multi-specialty medical group practice with more than 900 providers and 10 medical centers serving both urban and rural communities throughout the Northwest. In 1890, the Sisters of St. Joseph of Peace founded what has become PeaceHealth. Today, PeaceHealth is the legacy of its founding Sisters and continues with a spirit of respect, stewardship, collaboration and social justice in fulfilling its Mission. 


We offer competitive compensation, a robust benefits package and a collaborative, Mission-driven work environment! To learn more about working at PeaceHealth and the Vancouver community please visit our homepage:


Get a feeling for the Spirit of PeaceHealth through this three-minute video, and visit us on Facebook or LinkedIn!


Questions? Review our Employment FAQ or email [email protected]. Please note this email does not accept resumes or applications.


Location: Vancouver, Shared Services Center (802)
Job Category:  Business, Administrative & Facilities 
Shift:  Day
Shift Length: Variable
FTE: 1.0
Work Type:  Full Time


PeaceHealth is committed to providing equal employment opportunities to all qualified job applicants and employees without regard to the following statuses: protected veteran; qualified individual with a disability; race; ethnicity; religion; gender; pregnancy; gender identity; national origin; age; genetic information; sexual orientation; or any other protected status in accordance with local, state, or federal laws.


The above information is intended to indicate the general nature and level of work performed by this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of caregivers assigned to this job.


Posting Notes: Vancouver || Business, Administrative & Facilities || Accounting & Finance || Full Time || PATIENT ACCOUNTING

Basic Qualifications