Patient Financial Navigator (West Cancer Center) Job:
Methodist Le Bonheur Healthcare

Methodist Le Bonheur Healthcare
Germantown Tennessee


This position is to assist patients in all financial related areas including insurance billing, insurance coverage, payment responsibility and overall financial coordination.


Associate’s degree in business administration and a minimum of two to three years experience in Billing in a medical environment or equivalent combination of education and experience.  Prior supervisory experience preferred.  Data entry/accounting skills are required; 10-key by touch.   


Must have excellent organization and follow-up skills; excellent verbal and written communication skills, excellent problem-solving skills, ability to organize and prioritize work assignments; ability to handle multiple priorities in a fast-paced environment; ability to analyze situations and respond in a timely manner; ability to participate in multi-functional teams; ability to supervise the work performance of others; ability to establish and maintain effective working relationships within The West Clinic; ability to establish and implement new processes; must be proficient in computer applications, including word processing, spreadsheet, and e-mail.  Additional hours may be required.

Key Job Responsibilities

  • The navigator will work with patients and their families, beginning with an initial evaluation for coverage and obtaining confirmation of benefits and will continue to assist patients throughout their care. 
  • Assists patients with financial assistance applications as needed and completes charity processing for assigned patients.
  • Recognizes patients in needs of financial assistance and provides charity applications or referrals as needed.
  • Interacts successfully with patient in-person, via telephone, via email and via written letter as its primary patient contact with respect to patient's financial needs.
  • Utilizes and develops community resources to provide information, referrals, linkages and advocacy for other identified patient needs.
  • Co-ordinates patient needs with other departments including care support, first source, nurse navigator, patient assistance and treatment team as needed.
  • Works directly with other West Clinic Departments to improve the revenue cycle.
  • Displays leadership qualities and compliance with company policies.
  • Maintains a professional approach respecting the dignity and confidentiality of patients and employees.
  • Performs all other duties, as assigned.

Physical Requirements

  • Typical clinical environment with moderate noise level.
  • Ability to sit, stand, walk, reach, climb or balance, stoop or crouch, hand/wrist use, talk, see, and hear for extended periods of time.
  • Ability to read and understand documents such as safety rules, operating and maintenance instructions, procedure manuals, correspondence.  Ability to write routine reports and correspondence.  Ability to speak and present information in small groups of customers, suppliers, or employees of the company.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
  • Ability to apply common sense understanding to carry out instructions given in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in routine situations.
  • Ability to lift up to 25 lbs.
  • Some travel may be required.

Basic Qualifications