Patient Accounts Rep/PFS:
Atrium Health

Atrium Health
Charlotte North Carolina

Job Req ID: 192779

Position Number: 00010378

Employment Type: Full Time

Shift: Day

Shift Details: Hours between 6a-6p

Standard Hours: 40.00

Department Name: PFS - Correspondence

Location: CHS Corporate Operations

Location Details:  Airport Center Parkway

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Handles billing and follow-up on all inpatient and outpatient claims with commercial insurance as their primary insurance.

Essential Functions
  • Follows up verbally and in writing on claim status to insurance companies or patients on accounts aged 30 days or more.
  • Handles incoming correspondence and telephone calls from insurance companies and patients.
  • Assists in manual billing of claims and processing of denials for inpatient claims.
  • Meets and maintains a per hour collection target.
  • Sets up and maintains files for claims and correspondence.
Physical Requirements
Sitting about 8 hours per day required. Bending required for filing.

Education, Experience and Certifications
High School diploma or GED required. Insurance follow up experience and computer experience preferred.


At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Basic Qualifications