Patient Accounts Rep/PFS Credit Processing:
Carolinas HealthCare System

Carolinas HealthCare System
Charlotte North Carolina

Job Req ID: 152630

Position Number: 00140287

Employment Type: Full Time

Shift: Day

Shift Details: M-F 8:30am-5:00pm

Standard Hours: 40.00

Department Name: PFS - Credit Processing

Location: CHS Corporate Operations

Location Details:  Airport Center




Job Summary
The PFS Credit Processing Account Representative will perform credit processing activities to resolve credit balance accounts on STAR and Epic.  This requires careful research on payments and adjustments as well as knowledge of Coordination of Benefits rules.  

Essential Functions

  • Review and research each credit balance.
  • Determine recipient of refund or appropriate account adjustment.
  • Call patients and third party payers.
  • Retrieve check copies and EOB’s as needed.
  • Process refund requests.
  • Process correspondence which requires a response from the Credit Processing department.


Physical Requirements
Sitting about 8 hours per day required. Bending required for filing.

Education, Experience and Certifications
High School diploma or GED required.1 year PFS experience and/or Medical Credit Processing experience preferred. Knowledge of EOB’s and computer experience preferred.



At Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

Basic Qualifications