Patient Account Representative II:
Centura Health

Centura Health
Englewood Colorado


A key focus of Centura's overall business strategy is talent development. Centura is committed to providing the tools and processes that will enable associates to plan their careers. The preferred practice is to post available positions on the Centura Health Career Website allowing visibility to job opportunities at Centura.




Associates are eligible to apply for an open position if they are:

1. Active in their current position for at least six months or have manager and HR approval to be released early;

2. Ratings meet expectations or higher on their PFD review;

3. No written warning or Performance Improvement Plan (PIP) within the last six months unless their manager receives approval from HR; and

4. Continuous sustained improvement is demonstrated.


Job Posting

Centura’s general practice is to post available positions on the Career Website for a minimum of three business days (HR reserves the right to close a posting based on the number of applications received within the three business days). The position may be posted internally and externally simultaneously. The organization reserves the right to post internally only before posting externally.



Job Description/Job Posting ID: 124144

Recruiter Contact: Keegan Swihart, [email protected]

Schedule: Full Time

Shift: Days

Position Summary

Responsible for resolving regulatory and commercial accounts. Facilitates the analysis and research of EOB’s to problem solve outstanding accounts. Analyzes credit balances and issues refunds as necessary.

Minimum Education Requirements

  • High School Diploma or GED required

Minimum Experience Requirements

  • 2 years computer experience, strong customer service skills.

  • Prior office experience in a healthcare environment, medical terminology, and the ability to multitask and prioritize, preferred.


  • Not Applicable

Position Duties (essential functions denoted with an * )

  • Performs account review to resolve regulatory and commercial accounts.*

  • Researches outstanding accounts by partnering with peers, vendors, and patients.*

  • Generates letters to patients for COBs or to obtain additional account information.*

  • Maintains escalation logs of accounts sent to patients and vendors for easy follow up.*

  • Partners with facility peers to resolve any edits or communicate any additional information needed to collect outstanding accounts.*

  • Utilizes problem solving skills to coordinate with revenue management team issues that may arise as it pertains to billing.*

  • Researches outstanding issues to assist in the facilitation of timely account resolution.*

Physical Requirements

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 

Basic Qualifications