Patient Account Representative II:
Centura Health

Centura Health
Englewood Colorado

Centura Health connects individuals, families and neighborhoods across Colorado and western Kansas with more than 21,000 of the most talented hearts and minds in medicine.


Through Centura Health’s 17 hospitals, two senior living communities, health neighborhoods, physician clinics, Flight for Life® Colorado, home care and hospice services, we offer a diverse range of work settings in a Colorado or Kansas community you will love to call home.

Enjoy amazing people, competitive pay, some of the best benefits in the industry and plenty of opportunity for professional growth and development.


If you’re ready to discover the difference of working for a fully-integrated health system with a non-profit, faith-based mission to care, we look forward to receiving your application.

Job Description/Job Posting ID: 117408

Recruiter Contact: Alison Williams ([email protected])

Schedule: Full-time

Shift: Days

Position Summary

Responsible for resolving regulatory and commercial accounts. Facilitates the analysis and research of EOB’s to problem solve outstanding accounts. Analyzes credit balances and issues refunds as necessary.

Minimum Education Requirements

  • High School Diploma or GED required

Minimum Experience Requirements

  • 2 years computer experience, strong customer service skills.

  • Prior office experience in a healthcare environment, medical terminology, and the ability to multitask and prioritize, preferred.


  • Not Applicable

Position Duties (essential functions denoted with an * )

  • Performs account review to resolve regulatory and commercial accounts.*

  • Researches outstanding accounts by partnering with peers, vendors, and patients.*

  • Generates letters to patients for COBs or to obtain additional account information.*

  • Maintains escalation logs of accounts sent to patients and vendors for easy follow up.*

  • Partners with facility peers to resolve any edits or communicate any additional information needed to collect outstanding accounts.*

  • Utilizes problem solving skills to coordinate with revenue management team issues that may arise as it pertains to billing.*

  • Researches outstanding issues to assist in the facilitation of timely account resolution.*

Physical Requirements

  • Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 

Basic Qualifications