Patient Access Representative:
Centura Health

Centura Health
Castle Rock Colorado

Situated between Denver and Colorado Springs, Castle Rock Adventist Hospital is a new, 50-bed acute care hospital (opened in 2013) and Level III Trauma Center providing comprehensive health care to the greater Castle Rock community and surrounding areas. From experienced emergency services to delivering babies in our innovative and comfortable Birthplace, this hospital was built as a true community partnership between Centura Health and the people of Castle Rock. In the short time since it has been open, area residents not only look to this hospital for care, but enjoy visiting its community gardens, outdoor spaces and restaurant.  The ER is one of the busiest in the area and staffed with board-certified emergency physicians and specialty-trained emergency nurses.  We have on-site imaging that includes MRI, CT, ultrasound, X-ray and digital mammography as well as on-site laboratory services.  If you are looking for the close-knit feel of a modern, neighborhood hospital in a picturesque, family-oriented community that offers the very best of Colorado living, we invite you to explore our opportunities. For more information about Castle Rock Adventist Hospital, visit

Job Description/Job Posting ID: 124401

Recruiter Contact:  Mikala Ford    [email protected]



Schedule:  Per Request Needed

Shift: Variable

Position Summary

Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The PAR will interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. The PAR will verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service. Will serve as a mentor to new associates and assist in new employee orientation.

Primary Responsibilities Include: registration, insurance verification, cash collections, phone management, customer service, problem solving and workflow management.

Minimum Education Requirements

  • High School Diploma or GED required

Minimum Experience Requirement

  • Office experience in a healthcare environment, medical terminology, ability to multitask and prioritization skills preferred

  • Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.


  • CPR Certification (required by Penrose Hospital)

Position Duties (essential functions denoted with an * )


  • Maintain an accuracy rate within the departmental guidelines.*

  • Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.*

  • Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.*

  • Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.*


  • Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Work daily reports as assigned.*

  • Train in other Patient Access areas.*


  • Collects patient portion from patients prior to or at time of service (following MSE).*

  • A referral to a financial counselor will be initiated if the patient cannot pay the amount due.*

Physical Requirements

Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally

Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 

Basic Qualifications