Patient Access Rep:
Centura Health

121086-en_US
Centura Health
Durango Colorado
Healthcare
Description

Located in the scenic, historic and charming Southwest Colorado town of Durango, Mercy Regional Medical Center (MRMC) is a full-service, acute care hospital with Level III Trauma designation. Recognized by Healthgrades (a leading, independent health care ratings company) with awards for Outstanding Patient Experience and Patient Safety Excellence, as well as an “A” Hospital Safety rating  from The LeapFrog Group,  Mercy Regional Medical Center blends state-of-the-art technology  with a serene and comfortable environment to promote well-being and healing.  Specialty services include emergency care, surgical care, cardiac care, an Orthopedic and Spine Center of Excellence and a Family Birthing Center equipped with every amenity and a dedicated surgical suite.  Durango residents experience an exceptional quality life with world-class outdoor recreation including snow sports, river sports, hiking, biking and more. Learn more about us at: http://www.mercydurango.org/



Job Description/Job Posting ID: 121086



Recruiter Contact: Alison Williams (alisonwilliams@centura.org)



Clinic/Department: 8762 MRMC PATIENT REGISTRATION 



Hospital: MERCY REGIONAL MEDICAL CENTER 



Schedule: Full-time



Shift: Days


Position Summary



Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors. The PAR will interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system. The PAR will verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service. Will serve as a mentor to new associates and assist in new employee orientation.



Primary Responsibilities Include: registration, insurance verification, cash collections, phone management, customer service, problem solving and workflow management.



Minimum Education Requirements




  • High School Diploma or GED required



Minimum Experience Requirements




  • Office experience in a healthcare environment, medical terminology, ability to multitask and prioritization skills preferred

  • Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.



License/Certifications




  • CPR Certification (required by Penrose Hospital)



Position Duties (essential functions denoted with an * )



QUALITY




  • Maintain an accuracy rate within the departmental guidelines.*

  • Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.*

  • Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.*Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.*



SERVICE




  • Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data. Work daily reports as assigned.*

  • Train in other Patient Access areas.*



COST




  • Collects patient portion from patients prior to or at time of service (following MSE).*

  • A referral to a financial counselor will be initiated if the patient cannot pay the amount due.*



Physical Requirements



Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)


Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 



 

Basic Qualifications
Requirement