Organizational Change Management - X9:
Charles River Laboratories

Charles River Laboratories
Wilmington Massachusetts

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.




  • Responsible for assessing change management needs and implementing plans to ease the organization through various changes for small to medium projects. Participate in the effort to implement a change management methodology for IT.



  • Develop a change management strategy for projects based on a situational awareness of the details of the change and the groups being impacted by the change.
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
  • Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
  • Work with project teams to integrate change management activities into the overall project plan.
  • Support the execution of plans by working closely with the core project teams and associated business stakeholders.
  • Provide coaching to business and IT stakeholders who are change sponsors.
  • Identify resistance and performance gaps, and work to develop and implement corrective actions.
  • Track, report and manage change management related issues for the project.
  • Create and manage measurement mechanisms to track adoption, utilization and proficiency related users impacted by change due to implementation of application or system.
  • Mentor and train the IT organization and project teams on organizational change management and our change management methodology.
  • Participate in implementing a change management methodology for IT.
  • Integrate change management methodology deliverables into the IT PLC2 (project life cycle).
  • Participates in multiple OCM projects and initiatives.
  • Delivers progress reports on organizational change management efforts for assigned projects.
  • Responsible for implementing training strategy for the IT organization that includes basic IT training and targeted role based training.
  • Responsible for identifying and communicating relevant training opportunities for the IT organization working closely with IT Resource Managers.
  • Responsible for continuous improvement of our existing IT communication processes.
  • Perform all other related duties as assigned.




  • Education:  Bachelor’s degree (B.A./B.S.) or equivalent in computer science, organizational behavior, business administration or related discipline. 
  • Experience:  Minimum of five years related experience in OCM and/or Project Management.
  • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
  • Certification/Licensure: Organizational Change Management Certification preferred.
  • Other:  Strong leadership and interpersonal skills including collaboration, influencing, aligning, and active listening. Effective communication skills.   



  • Must regularly operate a computer and occasionally operate other office productivity machinery such as a calculator, copy machine, and computer printer.
  • Must regularly communicate with employees/customers; must be able to exchange accurate information.
  • Must occasionally move about inside the office to access file cabinets, office equipment, etc



  • General office working conditions; the noise level in the work environment is usually quiet.



  • This position requires regular domestic and international travel.

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 11,000 employees within 70 facilities in 18 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.  Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2016, revenue increased by 23.3% to $1.68 billion from $1.36 billion in 2015.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~70% of the drugs approved by the FDA in 2016.

For more information, please visit

Equal Employment Opportunity
Charles River Laboratories, Inc. is an Equal Opportunity Employer M/F/Disabled/Vet

Basic Qualifications