Operations Manager, Engineering Services:

Charlotte North Carolina

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Key Responsibilities

Business Management

  • Supports services departments within Engineering Services (ES): Field Engineering (FE), System Engineering (SE), Application Engineering (AE) and Program management (PMO), Business Operations and deal management for the data center, In Building Network (IBM), Carrier Network (CN), wireless and Stran operating entities. 
  • Management of Services P&Ls and ES exp budgets. 
  • Responsible for the development of rolling 3-year roadmap on services strategic business imperatives is available and aligned with considerations of regulatory landscape, technology development, market & business dynamics, regional synergy, & company propositions 
  • Assist with integrating acquired companies assimilating operational modes into the Corning culture and methodologies.


  • Supports and enables business development efforts with Commercial sales and market development teams 
  • Develops and manags a large set of relationships at various senior levels within the client organization and vendor community to support account strategy; 
  • Support client service activities, including presentations, training and support, for a broad group of end-users within the client’s organization. 
  • Assist in the negotiation and execution of services contracts.
  • Assist in developing pricing and program financial performance targets.


  • Manage resourcing and balancing of core capacity and capabilities 
  • Support the development of outsourcing strategies and establishes critical processes to ensure success 
  • Liaises with senior level commercial leaders and their key external stakeholders to determine project direction, status and failure points. Resolves issues quickly and effectively. 
  • Directs process improvement efforts through the internal Kaizen team. Drives efficiency and measurable productivity gains. 
  • Partners with ES department in EMEA, CALA and APAC for alignment on business development activities, customer support functions and shares best practices 
  • Implements effective methods to track workload and resource utilization to drive measurable improvements in efficiency and accuracy. 
  • Help define new product opportunities, shaping and channeling initial concepts through to product and planning teams and managing the commercial negotiations and terms for new products 
  • Support industry scouting and partner interaction with local and global partners to shape the roadmap of service’s capabilities.

Experience and Competencies

  • Demonstrated experience in Services’ management within the Telecom market 
  • Strong client relationship management experience. 
  • Excellent written and verbal communication skills· 
  • Proficient in metrics utilization and analysis· 
  • Demonstrated ability to innovate solutions to problems. 
  • Effective in building relationships with constituents and subordinates. 
  • Able to motivate others toward a strategic end. 
  • Demonstrated experience in financial management and planning operations 
  • Demonstrated ability to work effectively within a global network/matrixed organization and support execution through geographically dispersed functional areas. 
  • Strong leadership and people management skills 
  • Demonstrated poise and maturity, especially in challenging situations 
  • Demonstrated knowledge of design and construction industry and overall project management 
  • Ability to communicate effectively, both verbally and in writing 
  • Comfortable in a highly fluid work environment; ability to manage multiple tasks simultaneously


  • Bachelor's Degree required, Master's Degree preferred in Business or related service delivery area. 
  • 10 years or more of progressively more responsible leadership experience, with experience managing high-level operations in a service delivery organization. 
  • Contract negotiations

We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

Basic Qualifications