Office Supv/Physician Practice | Sutherland Job:
Methodist Le Bonheur Healthcare

Methodist Le Bonheur Healthcare
Memphis Tennessee

Supervises daily operations of physician practice front desk, including front desk procedures, necessary bookkeeping, patient billing, collections, and insurance for a small to medium size physician office.  Ensures physical properties of office are kept in good state of repair, monitors security policies and practice and reports to the physician.  Models appropriate behavior as exemplified in MLH Mission, Vision and Values.



Education/Formal Training

Work Experience




High School Diploma  or GED equivalent

Must have at least wo (2) years of administrative experience.




Associate’s degree or coursework in health care administration.


Previous experience in a medical office environment.







  • Knowledge of medical practices, terminology, and reimbursement policies.
  • Skill in planning, organizing, delegating, and supervising.
  • Skill in problem solving.
  • Strong verbal and written communication skills.
Key Job Responsibilities
  • Supervises the day-to-day operations of the front office.
  • Assists staff in understanding/implementing clinic policies and procedures.
  • Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities.
  • Ensures front office is staffed appropriately.
  • Assists in recruiting, hiring, orientation, and evaluation of clerical staff.   Responsible for training and development of office staff, estimating personnel needs, and assigning work.
  • Establishes and maintains an efficient and responsive patient flow system.
  • Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies.   Interprets and ensures consistent application of organizational policies.
Physical Requirements
  • The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
  • Must have good balance and coordination.
  • The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
  • The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
  • The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Basic Qualifications