Office Specialist - Call Center - Full Time - Days - Silverthorne, CO:
Centura Health

120357-en_US
Centura Health
Frisco Colorado
Healthcare
Description

Centura Health Physician Group (CHPG) offers providers a true opportunity to live their calling to care while experiencing the support of a built-in comprehensive network, vast resources, professional growth, trusted leadership, generous benefits and an amazing quality of life with locations that span Colorado and into Western Kansas. CHPG is proud to connect providers and consumers through state-of-the-art technology, clinical resources and professional expertise to help people live healthier. Our coordinated services represent a full continuum of care – from preventive and early diagnoses to leading-edge treatment and life-saving critical care. CHPG’s ability to deliver better health care value is the direct result of combining the best clinical tools, shared resources and medical expertise with a patient-centered approach that emphasizes Centura Health’s mission and commitment to quality, compassion and service.



 



JOB DESCRIPTION/JOB POSTING ID: 120357



RECRUITER: Keegan Swihart - keeganswihart@centura.org



CLINIC: Centura Health Physician Group (CHPG) - High Country Operations - Silverthorne, CO  (Call Center) 



SCHEDULE: Full Time



SHIFT: Days



Occasional travel to other sites to meet the needs of the clinic may be required.


Position Summary



Provide clerical/office support including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and  sources. Also provide support by facilitating, communicating, and collaborating with both the healthcare team, and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient. Demonstrates personal accountability for relationship-based care, organizational mission, and core values.  This position is located in our Silverthorne, CO Call Center. 



Minimum Education Requirements




  • High School Diploma or GED



Minimum Experience Requirements




  • Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception,

  • Proficiency in computer software i.e. Microsoft Word, E-mail, Excel etc.



Position Duties (essential functions denoted with an * )




  • Assist in providing efficient services to patients/caregivers including: accurate documentation of new/return visits– dates and times, awareness of the importance of the accuracy of the data on the visit encounter forms/super bills and all medical record documents. *

  • Timely return of medical records per provider’s written direction and routing of medical records and encounter forms/super bills to designated areas by the end of the day. *

  • Utilize registry to optimize pre-visit planning for patient care needs. *

  • Planning for patient appointments should be done prior to their arrival, to include insurance coverage and medical record needs.*

  • Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified. *

  • Promote, advocate and collaborate to protect the health, safety and rights of each patient. Recognize the patient or designee as a full partner in providing compassionate and coordinated care based on respect for the patient’s preferences, values, and needs. *

  • Provide relationship-based care in which the office specialist strives to understand what is most important to the individual.*

  • Care will be delivered with respect for cultural differences and the diversity of human experience.*

  • Cross train to all clerical operations and be prepared to supplement/replace office specialist/associates work duties as assigned. *

  • Maintain knowledge of all office specialists’ work assignments outside of regular daily work assignments. *

  • Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth operations.*

  • Seeks experiences that reflect current practice in order to maintain skills and competence in role performance. *

  • Evaluates one’s own integrity in relation to professional practice standards and guidelines. *

  • Takes action to achieve goals identified during the evaluation process. *

  • Demonstrates a commitment to the organization through ongoing participation at clinic based meetings. *

  • Verbalizes an understanding of the value of measurement and the importance of continuous quality improvement data. *

  • Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery of care.*

  • Participate in clinic-based Quality improvement, evidence-based practice and research activities.*

  • Greet the patient/ family with their preferred name in any contact with the clinic; present them with a plan to start the visit in a manner that reflects high quality customer service.*

  • Provide clerical/clinical information support to all areas.*

  • Accurately gather and process all necessary information and data to complete all requirements in medical records, referral, billing, and any medical treatment purposes.*

  • Review accuracy and update patient demographic/insurance information as needed or at least annually for each patient’s medical record and in the appropriate computer systems. *

  • Obtain and process appropriate payments at time of service.*

  • Support the review of accuracy and update patient demographic information as needed or at least annually for each patient’s medical record and in the appropriate computer systems. *

  • Answer and place telephone calls as they relate to job duties and/or retrieve on-line/voice messaging, email including: record, transmit and assume responsibility for all incoming telephone and email messages taking accurate messages.*

  • Contributes to continuous process improvement by taking an active role in patient experience and satisfaction.*

  • Schedule and confirm patient appointments and revise appointments and revise appointments as needed. *

  • Maintain and report patient appointment accurately in the computer system to appropriate associates and administration*

  • Follow up with patients who have not kept important appointments. *

  • Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents.*



This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.



Physical Requirements




  • Light Work - exert/lift up to 20 lbs. force occasionally, and/or up to 10 lbs. frequently)


 



Important notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 

Basic Qualifications
Requirement