Office Coordinator-AMB,Oncology Infusion,St Joseph Hospital,Chicago:
Presence Health

Presence Health
Chicago Illinois

Requisition ID: 44450

Location: Presence St Joseph Chicago

Location Address:
2900 North Lake Shore Drive, Chicago, IL  60657 United States (US)


Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Day




Under general supervision and acting on own initiative, performs diverse secretarial and administrative duties within the department. Assignments may involve work of a confidential nature and require knowledge of the practices and procedures of the function specific to multiple departments and disciplines.




  1. Receives, assists, and directs visitors, patients and telephone calls. Responds to or directs inquiries concerning the department’s operation and related matters.  Accurately relays all messages to appropriate personnel and providers in a timely manner. Prioritizes requests that providers need to address immediately.


  2. Schedules appointments, screens referrals, and oversees patient appointment scheduling activities.  Prioritizes patients to be treated or canceled in event of provider staffing limitations or demand to assure maximal productivity of professional staff, timely access to services and quality patient care. 


  3. Registers accounts and independently verifies billing information and pre-authorization status. Works directly with internal departments and external agencies to facilitate timely and effective authorization, billing and collection processes.  Seeks assistance from financial counselors when needed to maintain patient flow while resolving financial issues.


  4. Requests payments for self-pay patients; collects co-payments and issues cash receipts when appropriate.   Performs insurance verification and pre-certification, handles billing complaints and discrepancies and refers to manager when necessary. Enters charges and credits into billing system when appropriate. Maintains thorough knowledge of payer practices and services as a subject matter expert for insurance requirements.



     5. Assembles patient charts, processes Medical Record storage and release, and works with Medical Records on department issues. Establishes and maintains departmental record keeping and filing systems.  Classifies, sorts and files correspondence, patient records, .

         reference materials and teh like.  Retrieves and assembles specific data from files.

     6. Recommends, develops, and implements improvements in clerical processes that enhance operations.


      7. Attends and participates in departmental staff meetings. Reads and reviews e-mail, departmental meeting notes when not in attendance.


      8. Maintains established policies, procedures, directives, quality assurance, safety, environmental and infection prevention standards appropriate to the position.


      9. Acts as a liaison between patients, clinical care team and providers, Identifies bottlenecks in throughput and escalates to immediate supervisor or designee to resolve.


         This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  Other duties may be assigned.





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience                                                              

High School diploma or equivalent required. Minimum one year of customer service experience required. Other department specific experience may be required.


Business, management, computer or related education and bi-lingual preferred.


Computer Skills                                                          

Proficiency in Windows-style applications required.


Department specific software knowledge preferred. 




Business Unit: Presence St Joseph Hsp Chicago


EOE of Minorities/Females/Vets/Disability

Basic Qualifications