Mgr/Care Management - Atrium Health CMC:
Atrium Health

Atrium Health
Charlotte North Carolina

Job Req ID: 365821

Position Number: 00097442

Employment Type: Full Time

Shift: Day

Shift Details: M - F, 8a -4:30p

Standard Hours: 40.00

Department Name: Clinical Case Management

Location: Carolinas Medical Center

Location Details: 

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit



Job Summary
Responsible for oversight of the overall daily and long term operations of the CHS Care Management team; accountable for achieving established measurable clinical, financial, and functional outcomes through actively engaging multiple disciplines and professional staff across the continuum; manages people, relationships, and processes in order to achieve maximized results. Establishes collaborative relationships with physicians to ensure that patients are cared for in the most appropriate clinical setting. Works collaboratively with the interdisciplinary team to facilitate achievement of desired patient outcomes.

Essential Functions



  • Oversees the development of department specific goals and objectives ensuring alignment with CHS system strategy, vision, mission, and values.
  • Ensures implementation of strategic and process changes designed to achieve outlined goals and objectives.
  • Ensures Standards for staff qualifications and competencies, continuing education, and staffing levels are maintained.
  • Provides leadership, mentoring, and coaching to direct reports. Provides leadership and support for shared governance model.
  • Promotes effective communication and collaboration among all members of the CHS Care Management team, as well as community partners and providers across the continuum.
  • Participates in the initiation, development, and maintenance of clinical protocols and other population-based programs, facilitating collaboration and consensus of multidisciplinary teams.
  • Identifies, analyzes, and evaluates the effect of clinical care coordination on quality outcomes, fiscal parameters, customer satisfaction, and system operations and implements strategies to resolve system, performance, and patient variances.
  • Utilizes data systems to monitor process improvement and resource utilization. Formulates, implements, and evaluates strategies for specialized staff education as it relates to patient care, case management and/or clinical pathways or protocols.
Physical Requirements
Work requires walking, standing, lifting, reaching, bending and stooping. Must lift a minimum of thirty five pounds. Ability to travel/drive between various locations is required for this position. Requires frequent verbal and written communication in English. Must have intact sense of sight and hearing, finger dexterity, critical thinking and ability to concentrate. Must be able to respond quickly to changes in assignments. Occasional intermittent noise and exposure to conditions such as dust, fumes, and chemicals.

Education, Experience and Certifications.
Masters degree required. Current RN license or temporary license as a Registered Nurse Petitioner in the state in which you work and reside or; if declaring a National License Compact (NLC) state as your primary state of residency, meet the licensure requirements in your home state; or for Non-National License Compact states, current RN license or temporary license as a Registered Nurse Petitioner required in the state where the RN works. Two years experience required in health care. Experience includes case management/discharge planning in one of the following settings: Acute care, Home care, LTC care, Physician Office or Managed Care company. Obtain and maintain professional certification in a relevant clinical specialty, per departmental policy. Clinical competence in disease management and case management principles. Must possess excellent interpersonal communication and negotiation skills, problem-solving skills, strong organizational and time management skills, and the ability to work independently and as a member of the care team.



At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.


As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.


Posting Notes: Not Applicable

Atrium Health is an EOE/AA Employer

Basic Qualifications