Manager - Patient Affordability Operations Job:
Novo Nordisk

Novo Nordisk
plainsboro New Jersey
About the Department
At Novo Nordisk, our Finance and Operations team works to provide strategic direction to the company, ensuring that everything we do is viable and built to last. Overseeing and safeguarding Novo Nordisk Inc (NNI’s) short and long-term planning, Finance and Operations works closely with teams across the organization to develop strategies and business plans, monitor industry trends and provide operating recommendations. We regulate accounting, uphold workplace safety, manage our supply chain and sampling, support technology, maintain our facilities and assure the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent. And we reward hard work and dedication with the opportunity for continuous learning and personal development. Are you ready to realize your potential?

The Position
Accountable for the development and execution of affordability programs across the Diabetes, Obesity and Biopharm portfolios to ensure Novo Nordisk’s commitment of patient-centered care as well as fostering relationships with both patients and health care professionals. Works closely with Finance, Managed Markets and Marketing to establish and monitor the brand forecast for affordability programs. Works with key internal stakeholders to develop key organizational affordability messages and positioning, and proactively communicates with Brand Leads to ensure transparent communications within and outside the department.

Reports to the Associate Director, Patient Affordability Strategic Operations on the Patient Support Programs Circle of Excellence (COE) team. Works closely with Sales, Marketing, Finance, Customer Call Center, Commercial Insights & Analytics, Field Force Execution, Supply Chain, Procurement, Public Affairs, Public Policy, Managed Markets, Regulatory, Legal, IT, Trade, Product Safety and Compliance. External relationships include affordability program vendors. Presents analysis and dashboards to Brand colleagues and senior management to share results and improve marketing reach to appropriate target audience.

Essential Function
  • Serves as a subject matter expert to support brand efforts in defining/updating co-pay/e-voucher programs. Partners with vendors and oversees development of program business rules. Collaborates with Multi Channel Marketing & Operations to facilitate program setup and tracking
  • Manages program development/updates with brands and support Promotional Review Board (PRB) reviews, as appropriate
  • Tracks and reports against program budgets across multiple brands
  • Manages the compilation and processing of pharmacy redemptions for Senior Management approval
  • Monitors vendor performance via regular status meetings, monthly reporting and calibration calls
  • Develops and oversees implementation of programs to ensure seamless and consistent patient experience across channels
  • Presents program metrics and financials to appropriate colleagues
  • Oversees development of Sales team resources, such as frequently asked questions (FAQs), to address high-level and program-specific questions
  • Manages quarterly review meetings with key stakeholders and vendor contacts to ensure quality, compliance and program expectations. Responds to patient and healthcare professionals’ escalated issues/complaints through appropriate customer-facing channels
  • Develops and encourages innovative approaches/strategies to maximize affordability program objectives

Physical Requirements
Approximately 10% travel required.

Development of People

  • Bachelor’s degree or equivalent experience required, MBA preferred
  • 3-5 years’ pharmaceutical, or relevant non-pharmaceutical, sales, brand management/marketing and/or operations experience required
  • 1-3 years’ experience with patient affordability offer-related programs and/or related experience preferred
  • 1-3 or more years of customer service or related experience preferred
  • Ability to work on cross-functional teams and effectively represent Patient Support
  • Anticipates problems and roadblocks to avoid crisis management
  • Budget and vendor management experience required
  • Develops accurate short and long term plans, forecasting, and business analysis
  • Ensures timely execution and follow-up. Meets deadlines
  • Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
  • Planning, Execution and Follow-up – effectively prioritizes and spends time, and the time of others on what is important
  • Strong interpersonal/communication skills
  • Strong organization and analytical skills
  • Strong written communication skills

Novo Nordisk is an Equal Opportunity Employer /F/Veteran/Disability/Sexual Orientation/Gender Identity.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Requisition ID: 60017BR
State/Provinces: Plainsboro
Job Category: Finance

Basic Qualifications