At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
To support our Cardiac Ablation Solutions (CAS) portfolio within Europe, the Middle East and Africa (EMEA) we are currently looking for a full-time customer-oriented remote Technical Service Specialist who will play a critical role in ensuring reliable, safe, and effective use of our advanced ablation technologies.
With your excellent communication skills and the ability to troubleshoot complicated technical issues related to cardiac ablation equipment (Affera, PulseSelect, CryoConsole, or alike product), you will be the central contact point with the customers and the local commercial and field service teams in EMEA for all product technical and application related questions.
Responsibilities may include the following and other duties may be assigned:
- Provide remote technical support for the cardiac ablation equipment to Health Care Professionals and internal customers and serve as a technical liaison between our stakeholders and the operating unit
- Drive the escalation process to resolve customer issues, including initiating required engineering support when needed
- Collaborate with other technical service specialists to troubleshoot complex service requests
- Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects
- Responsible to ensure all documentation/system entries are fully complete promptly
- Focus on remote support, with occasional travel for required training (domestically and international)
- Regular working hours from 8:30 – 17:00. On-call availability between 7AM-7PM (availability rotates between colleagues)
Required Knowledge and Experience:
- Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering or a medical degree with technical skills and experience, with a minimum of 4 years of relevant experience or an advanced degree with a minimum of 2 years relevant experience
- Fluency in English is required (C1/C2). Fluency in another European language is a distinct advantage
- Experience in a medical technical environment, and more specifically experience with cardiac ablation equipment/procedures, is desirable
- Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
- Experience with analysing technical issues and processes for continuous improvement
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 52,000.00 EUR - 78,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
