At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa.
The Technical Service Specialist is responsible for providing remote technical support (phone, e-mail) for the CRM Patient Care Systems business. The Patient Care Systems team supports the internet based CareLink system, which connects the patients to the health care professionals, and all systems to program and connect the pacemakers to CareLink. This includes patient monitors, apps, programmers and tablet-based programmer related questions. This role includes device functionality evaluation, device application advice, troubleshooting and initiate required escalations when needed.
We invite both experienced professionals and recent graduates to apply for this position.
Responsibilities may include the following and other duties may be assigned:
- Serve as a technical liaison between our stakeholders and the strategic business unit in the USA
- Have in-depth knowledge of all relevant products
- On-call availability between 7AM-7PM (availability rotates between colleagues)
- Perform technical activities requiring considerable judgment and may have ownership of projects
- Be responsible for providing guidance, coaching and training to other employees within the job area
- Provide training to internal and external customers
- Connect easily with the stakeholders and is customer
Required Knowledge and Experience:
- Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills
- Experience with working in a medical technical environment is desirable
- Fluency in English is a must. Fluency in another European language is a distinct advantage
- Strong analytical and problem-solving skills that are balanced with speed and effectiveness
- Effective verbal and written English communication skills
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
