IT Technical Leader, Commercial:

Tewksbury Massachusetts

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of the Position: IT Technical Leader, Commercial will work with a global business team and provide technical leadership for projects and initiatives in and related technologies.  This candidate is a technically proficient, results oriented person who can lead business requirements discussions, design and build or engage with technical counterparts to successfully deploy solutions.

Roles & Responsibilities:

  • Become the IT subject matter expert in CLS division commercial areas including - Customer Experience, Sales, Pricing and Business Analytics
  • Develop a rapport with business functional leaders in the commercial space and act as the go-to IT resource for the supporting applications
  • Gather business requirements, construct business process flows, develop use cases and user stories, creating requirements and solution design documents to support development of IT solutions.
  • Act as a liaison and partner with IT technical and business functional teams to ensure successful delivery of projects in, and related technologies.
  • Take on development on small/medium projects as necessary to support business needs in above mentioned technologies.
  • Partner with IT engineering and support teams to track resolution of issues and maintenance of overall service levels.
  • Focus on continuous improvement and identify opportunities to deliver business benefit through technology.
  • Keep knowledge or commercial and marketing industry trends current and identify ways to apply learnings to business problems
  • Work closely with business and IT leaders to provide technical solutions (including out-of-the-box solutions) to complex business needs
  • Research, recommend, and implement AppExchange applications and salesforce upgrades to help meet business requirements
  • Demonstrate a deep knowledge of all product offerings and solutions.

Education/Experience Requirements: A Bachelors Degree in Computer Science, Software Engineering, or a related subject

Required Skills:

  • Strong technical experience and certifications in one or more of the following technologies
    1. CRM application and the platform
  • Should have hands on development experience in including strong working knowledge and ability to code APEX (classes, triggers and web services), Visual Force, Salesforce APIs, SOQL, and
  • Strong knowledge of Salesforce application including configuration, triggers, process builders, workflows, visual force, APEX coding, batch processes, and database design
  • Demonstrated ability to lead business requirements gathering, business process analysis, data analysis efforts, develop and execute test plans.
  • Ability to learn new technologies and grow technical skills.
  • Self-motivated and results oriented mindset with strong knowledge of project management, software and application development methodologies including experience working with Agile development teams
  • Excellent communications and interpersonal skills
  • Able to work in a multi-functional and globally diverse organization that is constantly looking to improve

Desired Skills:

  • Experience in support process for Customer Care and Call Center is a plus
  • Dev 401/501 SFDC Certification and solid understanding of the platform and its architecture
  • Hands on development experience with Apex, Visual Force pages design, Triggers etc.
  • Experience leveraging web services to integrate SFDC with external apps (REST, SOAP, XML, JSON, etc.)
  • Solid understanding of 3rd party data loading and data integration tools such as Informatica, Demand Tools, CPQ, Marketing Automation, etc.
  • Strong understanding of environment management, release management, code versioning best practices and deployment methodologies
  • Broad understanding of technology and how to connect technology to business problems
  • Effective leadership, organization, and planning skills, with ability to handle changing priorities


We prohibit discrimination on the basis of  race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

Basic Qualifications