IT Patient Solutions Lead:

Atlanta Georgia

Help us transform patients' lives.

At UCB, we put our heart, soul and skills into making a difference for people living with severe disease.  Working together to push the boundaries, we blend the best of our talents to unlock innovation.  Will you join us in this pioneering adventure?

IT Patient Solutions Lead

To help us meet our ambitions and provide the best solutions to patients, UCB is currently seeking an IT Patient Solutions Lead based in Atlanta, Georgia. 

Impact of the Role

As part of UCB’s sustained commitment to serving patient needs, UCB will progressively make a paradigm shift from the traditional pharmaceutical go-to-market models (with the primary "push" approach of brand efficacy to prescribers) to a full-service patient value strategy which strives for a unique patient experience, providing the highest possible benefit amidst mounting pressures on healthcare systems, and the increasing influence of patients, payers and policy makers.

The successful candidate will have deep expertise in understanding patient & stakeholder dynamics, behaviors and regulation, and to create a positive impact in patient and stakeholders’ lives through the use of different technologies. The objectives of the role will be to assist UCB to apply the right technologies to establish increasingly early patient and stakeholder engagement, enabling us to identify and engage the right patients prior to the start of clinical studies and to engage profoundly along all aspects of the value chain.


1. Orchestrates and defines requirements for Patient Solutions in the USA based units

  • Manage a portfolio of patient and stakeholder technology solutions in the USA ecosystem
  • Continuously refine "what good looks like’ in patient & stakeholder engagement approaches and methodologies
  • Define KPIs for measuring positive patient and stakeholder experiences with UCB’s differentiated solutions
  • Work closely with other UCB departments from project initiation until delivery

2. Builds personalized engagement between customers/stakeholders and the company, using digital technologies.

  • Define internal and external technology capabilities for relevant USA based customer/stakeholder experiences and personalized interactions across channels, even when channels simultaneously or when continually switching from one to another.

3. Thought leader within UCB’s Technology Practice

4. As a member of the IT Patient and Stakeholder Solution team:

  • Provide regular updates/recommendations on customer experience strategies, evolving ecosystem, changing business models and impact on technologies
  • Assures that relevant IT and corporate governance processes are applied and/or developed

5. Works with partners, consultants, and vendors, ensuring high levels of performance, communications and delivery:

  • Successfully establishes trusted relationships with influential organizations; ensures that work is always in the best interests of the company and its partners

Professional skills and experiences

  • Bachelors Degree.  MBA is a plus.
  • 5+ years demonstrated expertise applying strategic thought leadership, driving disciplined execution and facilitating cultural change focused on customer experience, digital, CRM, multichannel and process improvement excellence.
  • Strong analytical capacity, as is the facility to formulate actionable customer and influencer technology roadmaps – encompassing both digital and analog channels – driving through development and market introduction with clearly identifiable, quantitative results.
  • Demonstrated capabilities with process improvement excellence is required;
  • Successful candidate will have worked in multiple international markets, maintain strong links with the external ecosystem, demonstrate exceptional communications and presentations skills, and have a proven track record of successfully leading through influence in cross-cultural, matrix organizational structures to drive decision-making at the executive leadership level
  • Proven experience leading strategic customer facing initiatives at a global or regional level in both consumer and biopharma environments is welcome.  
  • Knowledge of the mission-critical technical and functional skills needed to build a world class IT Patient & Stakeholder Engagement enterprise capability
  • Can solve even the toughest and most complex problems; great at gleaning meaning from whatever data is available; is a quick study of the new and different; uses multiple problem-solving tools and techniques
  • In addition, this position will know and stay abreast of developing trends in the industry, enabling continuous improvement and the ability to offer cutting-edge solutions.


UCB is a global biopharmaceutical company. We focus on discovering and developing innovative medicines and lateral solutions that can transform the everyday lives of people living with severe disease.

With more than 7500 people in approximately 40 countries, UCB offers an exciting working environment where initiative can flourish and those with a ‘can-do’ attitude can thrive.  Thinking holistically, working together, championing change, delivering impactful results…these are some of the key competencies we are constantly developing, and looking for, at UCB.

UCB and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer.  Minority/Female/Disability/Veteran

Basic Qualifications